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Fabulous hotel with the most amazingly helpful staff. Shout out to Conny on Reception, you were just wonderful when we arrived, thank you! Peaceful, calm and tranquil would best describe the hotels ambiance. The gardens with their fruit trees are enticing. This is a place to re-charge your batteries and relax, be looked after and eat great food. We experienced no issues whatsoever with Wi-Fi as has been mentioned in posts elsewhere. On site restaurant offers an excellent menu cooked to an equally excellent standard. If you have mobility issues, it might be worth noting that only the junior suites have showers, other rooms have a shower over the bath. On the down side, beds are tired and very hard but the topper provided by the housekeeping staff certainly improved our sleep quality. Looking forward to visiting again before the end of the year, fingers crossed.

We had a fantastic stay at this hotel. We booked premium with a sea view and had a lovely room on the 9th floor. The room was spotless and cleaned every day with fresh towels. The food was amazing. Lots of variety and themed nights. It is set in a very quiet town with very few bars and restaurants but we wanted somewhere to relax. The hotel has entertainment mist nights and activities throughout the day. We walked into the next town, Candeleria (which us beauriful) most days and took the bus to Santa Cruz which was about 20 mins and 2 Euros per person each way. The bus stop is right outside the hotel. There are also supermarkets close by. The staff in the hotel are always very helpful. We arrived around 10 45pm and were given sandwiches and drinks. There is a large pool area with plenty of beds and a second quieter pool across the road which is adults only. Premium guests can also use a solarium area which is set into the cliff. The beach is a short walk from the hotel but mainly pebbles and volcanic ash. It is quite hilly around the hotel but flat along the promenade. We thoroughly enjoyed our stay in this hotel and would definitely recommend it.

Very good value for money. It is 20 km from the south airport. You must take bus 10 to San Isidro, then 111 to the Las Eras stop (don't forget to press the stop button ).then you calmly walk down to Las Eras. It is very small: a café on the square and two small supermarkets. The hotel is on the seaside. Very welcoming. Small rooms, but with sea view. Good mattress. , but beds a little rickety. sanitary facilities and showers in insufficient number. small swimming pool and pebble beach. very large living room kitchen where you can relax, in the fresh air and with a beautiful view of the sea. super equipped kitchen. breakfast very hearty (you can even make your own crepes). attentive staff of volunteers. free shuttle to San Isidro and El Medrano every day at 10 a.m. advice: take a short stay and if you like it, extend it!

Overall nice hotel, friendly staff and spectacular views. We stayed all inclusive which is a little confusing at first. You have the choice of only 1 restaurant for breakfast and evening free of charge, there is a alacarte Italian restaurant available with 20% discount to all inclusive guests in the evenings. Lunch you can dine at restaurant or pool bar which has snacks including, pizza, burgers, chicken nuggets, chips, toasties, salads (all included with all inclusive). Evening food did change each night with chocolate fountain on 1 night of stay. Some cocktails included with all inclusive but not all, same goes with spirits and liqueurs only local spirits included. All soft drinks ie, Coke, Fanta, Sprite, fruit juice (not fresh) included with all inclusive. There is ice cream pots available from pool bar included but branded ice creams you still need to pay. Location wise, spectacular views just slightly remote for those wanting lively atmosphere. Shuttle bus very reliable and free to take you into town. There is a nice shopping centre over the road but will cost around €10 to get to due to road layout. It’s the same to get back from centre of town in taxi also. Lots of bars and restaurants in Puerto de la Cruz. Towels are available to hire with a refundable deposit for the pool if tokens returned at end of stay. Gardens around pool area are immaculate however the Pool doesn’t allow inflatables which didn’t please my kids, you can however take an inflatable ball. It was easy to get a sun bed no need to reserve beds and we were a group of 9 and we all got a bed easily. Room layout we had a sea view suite which had a lounge which they converted sofa to a single and placed another single in for 2nd child, seperate bedroom with very large bed, large bathroom with whirlpool bath. Aircon only worked in bedroom, lounge was broken, same was the case for other rooms booked which wasn’t great. Our room was 320 and view was amazing. Will say the pool had very sharp surroundings believe it’s to stop slipping over but not the most comfortable to sit on the edge of the pool. They have a larger adults only pool for over 14 year olds which is the one with the large waterfall.

Very successful stay at the hotel. Rooms very comfortable Service at the highest level Breakfast the best we have eaten so far in hotels, everything fresh, very good quality and beautifully served. Lunch in the hotel restaurant also good. Spa beautiful, massage good - although it lasted shorter than the purchased package, hairdresser also good. Subtracts a star for the bill at the end. I wasn't going to check, but I was thrown by an extra massage service in the spa that I didn't have. I do not know if it was done on purpose to pay more, but in a hotel like this it should not happen, especially since the signed bills did not include such a massage. Additional time unnecessarily spent at the reception. Distaste remains.

Booked a full board and food was up to expectations. However do note that drinks (alcohol, soft drinks and even water) are charged separately even under full board. The bed in the room was adequate and had a great unobstructed view of the coast.