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We booked this hotel specifically for proximity to the airport. It's close, less than 10 minutes by shuttle. The hotel is deceiving because its a very large building that happens to have a hotel on the 5th floor only. No clue what else uses the building. Check in was easy and seamless. The clerk was also able to schedule our 0500 shuttle the next AM (free shuttle!). We stayed in a family room which is very large and spacious for a family of 4. The room was nice and quiet..only downside was were not really able to get hot water for the shower despite several adjustments to the faucet handle. The hallway getting to the room needs more lighting and perhaps a lighter colored carpet. For airport convenience, this is a good place. For proximity to downtown--this is pretty far.

Close to the airport. The hotel has a free shuttle to the airport, which is very convenient. The rooms are relatively new, the decoration is simple and the configuration is relatively simple. The whole is still relatively clean. Breakfast is simple and there are not many choices.

Nice hotel, near airport with shuttle bus every 20 mins. Nice rooms and bathrooms with normal IHG comfy bed. Ac in room wd good. The restaurant was very nice considering there are none in Uk express hotels. The Wi-Fi worked well so a hotel to use again.

We are a family of 4, parents and adult children, with a Great Dane. We were going to Andalusia and we wanted a stop near Bilbao. We found the Palacio Urgoiti, which met all our criteria: accessible to PRMs, because I am disabled, dogs allowed, rooms with terrace. It is an old renovated palace, with a decoration with a slightly old-fashioned charm, which gives it a lot of character. The rooms we booked were very large, bright, with a furnished terrace overlooking beautiful landscapes. The bedding was perfect, the bathrooms were ultra modern and very well appointed. We only had one problem: our mastiff is my emotional support dog and as such she can go with me everywhere. However, we were refused access to the restaurant in a very unpleasant manner: although I explained and showed the medical certificate giving me the right to a service dog, the man in charge of the restaurant was downright rude and didn't want to hear anything. So we went to the snack bar, but there, the height of the tables and stools made access extremely difficult and uncomfortable. I think we should explain the law to this obtuse gentleman, so that he allows service dogs in the restaurant. This was the only downside in our stop at Palacio Urgoiti, which is truly a superb establishment that we highly recommend!

A pleasant apartment in a quiet neighborhood with friendly reception. Nearby is a supermarket, coffee maker and a good bar/restaurant. Also transport to the center is easy with bus 38 (exit 1st stop after t complex) or metro. The complex is also a little noisy (contact sounds and stinging doors), the apartment does not work as a apartment, because there are no kitchen stuff, no cleaning and soaps, etc. The latter need not be insurmountable and then the price-quality ratio is good. Well, I wonder how the noise is when the students are back.

We were a family of three and got the studio apartment. We stayed for 5 nights and were overall very happy. The people at reception were extremely helpful and nice, Ingrid - if I remember her name correctly- was especially welcoming. They have 24 hour reception and check in and check out was very smooth and easy. They also reply to WhatsApp messages during working hours. The apartment had everything you needed and good cupboard space, iron, small kitchenette, nice sized bathroom with good lighting, daily cleaning service, comfortable beds, ... The location was a three minute walk from the Zubizuri bridge and away from the hustle and bustle of the city. Numerous restaurants and cafes and supermarkets were a minute or two away. I greatly recommend this hotel/apartment especially for families. The only thing I wish could be was a cheaper price. It was a bit pricey but I would go again for sure.

A lovely hotel close the airport in a small town with a couple of bars. The bus stops directly outside for the 15 min ride into Bilbao. My room was a double and it was very comfortable. The aircon didn't work so it was pretty hot. I was with two friends and only one of us had Aircon. The single room. The hotel had a bar but no restaurant you could only have very basic pizzas. It's good value if you want to stay near the airport or be close to Bilbao without the extortionate hotel prices there.

The stained glass is very easy to find, the front desk service is efficient and considerate, the room is not small in Europe, the facilities are complete, it is very close to several check-in points, and there are many restaurants nearby.