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Most beautiful building and setting BUT...... We stayed 1 night. The check in staff were fantastic with a special mention to Isreal who was friendly, helpful and professional. I think the nearly 50 Euros to use the small swimming pool for the two of us was fairly outrageous given how much we had already paid for the room. Our room was clean and comfortable. We ordered some pillows from the pillow menu. They arrived 2 hours later with the maid completely ignoring our do not disturb sign and banging on the door continuously until we answered! We then went to dinner. Our waitress did not seem happy, when we refused the bread she would not accept it and kept pushing it onto the table. We ordered a bottle of cava. She slammed the bottle down on the table in front of me and started to use her knife to try and remove the foil. She then removed the cage and the foil in one movement and pointed the bottle straight at me. Given she was right by my side and I had no choice but to watch her every move I swiftly pushed my chair backwards and duck. At this point the cork flew off and hit the back wall spraying me with at least a 3rd of the bottle. She was very apologetic and staff came out with a bucket and mop. Did they get us another bottle or an extra glass full to compensate - NO. Did they charge us for the bottle in full - YES. Someone did offer to dry clean my clothes and they did put some kind of fish starter on our table that we didn't order. We refused it as we had already ordered plenty of food. They again plonked a dessert we had not ordered on our table and said it was to make up for the drink. I told them I didn't want it but they left it anyway so my husband ate it. The whole thing was quite incredible. A 5 star hotel that thinks this behaviour is acceptable and not prepared to give any compensation for nearly losing an eye, getting soaked and spilling a 3rd of my bottle! I certainly would not recommend paying the high price given the service.

Really beautiful location - mountains surrounding it and such a pretty little town. The first room we were offered was beautiful and large, but it was quite dark with only one window. We were quickly offered a choice of other rooms, which were slightly smaller, but with much more light flooding in. The set menu dinner was really great value and we enjoyed all three courses with a nice wine. Maybe slightly pricey on the B&B cost but we were there when there was a big event in the town so it was quite busy. Breakfast had a wide selection and the swimming pool was beautifully clear but icy cold!! The sun terrace was really warm though, so great to be refreshed then warm up in the sun. Really friendly and helpful team - thank you to the staff for such a lovely stay.

2nd visit to this hotel and will definitely return again if we are on the area. The rooms are spacious and very comfortable. We opted for the half board and the evening meals were very good and plentiful, as were the breakfasts. The hotel also offers a picnic service, ideal for walkers or for a journey. There is plenty of parking and the setting of the hotel is lovely.

El hotel es, como dice la mayoría de las opiniones, correcto. Esto significa que las instalaciones están en buen estado pero un poco anticuadas. Tiene cosas muy buenas: el trato del personal de recepción, el desayuno (variado: queso, fruta, huevos -por favor, no los pasen tanto-, dulces, pan, tomate...), el guardaskies gratuito, y por supuesto la inmediatez del telesilla para subir a pistas - si funciona la estación, porque lamentablemente este 2024 la suerte no ha podido ser peor para Candanchú.- Sin embargo, entre las cosas malas, lo peor con diferencia es el mal aislamiento acústico de las habitaciones respecto a todo lo que ocurre dentro del hotel: oímos discutir a los vecinos, hablar a la gente por el pasillo, charlar a la gente... La cama es cómoda, la ducha funciona bien, la habitación es amplia para dejar todos los trastos del ski (botas, cascos, trajes...).Hubiera agradecido un poco más de calefacción o poder regularla mínimamente desde dentro de la habitación. Pero también me gustó que fuera de radiadores en lugar de aire, sobre todo cuando veníamos con la ropa mojada de nieve.

Quite a detailed review, largely because some information on the hotel is difficult to find. As has been mentioned by others, the hotel could do with some updating and redecoration, but this was not a problem for us, and everything seemed clean. Designed for winter, so no A/C: potentially an issue with temperature in mid/upper 30s, but our room was cool enough with windows open throughout the night (no insects). We took the half board option, which was very good value for the location and season, with a small discount for advance booking. Breakfast was very good, with a wide range of products: no complaints except the coffee was truly dreadful! The restaurant is definitely a dining room. Dinner consisted of three choices for starters and main courses, and a dessert ”buffet” (some ”industrial” cakes, tired looking fruit and I had the last slice of melon). Two of the starter options were steamed broccoli and lettuce salad with 4 anchovy fillets. Main courses 2 meat, 1 fish were simple and good, although the fish was served only with a few salad leaves. They have an efficient system, serving quite quickly, and most people leave without lingering over their meal or ordering coffee. Nice outdoor terrace, as well as indoor bar and lounge space. Reasonable bar (and restaurant wine) prices: trained bar staff who made a range of drinks. Various tours and advice on local hiking routes etc are offered. Finally, the pool is not the hotel's: it is the town pool, around 200-300m away. Free entry to hotel guests with a card you can get from reception with a cash deposit: this information was not offered at check in. We would return, but eat dinner elsewhere. However, the hotel offers good value, especially for families with younger children.