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Service was fantastic. Great location. Walking distance to nice beaches and the Playa de Aro town. But it is in a tranquil environment surround by pine trees. We loved the swimming pool. My family really enjoyed our stay. Great for families with kids.

Correcto, limpio y bien situado. Pero en recepción muy bien y muy mal. Una chica joven morena con el pelo largo un encanto, nos explicó todo, nos recomendo sitios para ver y comer. Muy amable y muy profesional. No así su compañera una señora mayor con el pelo rubio media melena que a pesar de ser mucho más mayor que su compañera no fue nada profesional. Cuando nos pidieron que firmáramos la proteccion de datos salía directamente a firmar y pedí leerlo primero. Que es un derecho que tengo. La chica joven muy amablemente lo buscó y nos lo puso y la señora mayor va y dice “uy si a ver si me dejan algo en el testamento” como burlándose de que quisiéramos leer el contenido antes de firmar, cuando todo el mundo debería hacerlo. Fue un comentario totalmente extemporáneo y fuera de lugar.Yo no lo he dado confianzas a esta señora para que se dirija a mi de esta manera, no es mi “colega” y yo soy una clienta ejerciendo un derecho que ella tiene que respetar. Un poco más de profesionalidad por favor que tiene edad más que suficiente para saber comportarse.

Firstly, this is not a 5 star hotel. It is a very good hotel, with some great amenities but far from 5 star standard at the moment. We enjoyed our stay and had a great holiday, it is that the hotel just did not meet our expectations and for the money we paid for a 5 star experience. The hotel is spotless, the rooms are small but good with large beds but let down by the pillows. Plenty of sunbeds and we always manged to get one even being at the height of the season. Adults only also made it a relaxing experience. I think the main issues was the serving staff, although they are pleasant the serving staff are very young and inexperienced without adequate training, there also seems to be no supervision. Basics are missing, like hello, goodbye and smiling, this starts to get you down after a few days. This is not what you expect at a 5 star hotel. The reception, the cleaners and the concierge are very good and can't understand why it doesn't extend to the serving staff. Breakfast was fine, but not great. We tried the restaurant twice and while good standard is let down by waiters which made us eat elsewhere and actually found better. Snack bar is what lets it down most, poor choose, expensive if you want to eat there over a two week stay. I'm now dubious of all the positive comments and one of the reasons we choose this hotel. They seem too similar and I can't be the only one with these observations. I hope my comments on training are taken constructively.

The location is excellent, right on the beach. The hotel is in good condition and the facilities are good, especially the terrace and the pool. The rooms are a bit outdated and small for a 4 star. The buffet dinner is very complete. Highlight the sympathy of the receptionist Tatiana and the excellent treatment of the waiter Roberto. In general it has been a nice stay.

Very nice hotel, lovely spacious rooms, with very nice bar & pool area. Reception very efficient and friendly/helpful. Breakfast was very nice, with a good selection of hot & cold foods. Our room was fantastic, with a lovely balcony and great view. Bed was huge ! With nice bathroom/shower recently renovated. Bar staff very good as well, with nice selection of drinks. But the best of all ... The restaurant ... We had the paella ... Twice :-) probably the best we have ever had, highly recommended. Very nice stay and can recommend highly