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We had chosen the hotel for two days as a possibility of staying on our holiday trip to the south and were very nicely received on Friday afternoon at the reception. Due to the Corona restrictions, we were immediately informed of wearing a mask and using the disinfectants. But then we were very disappointed that we couldn't book any place for the next evening in the restaurant for dinner. We were told that we could have done the same when booking, because because of the local visitors and weekend bookings, the restaurant was booked almost every weekend. We could look for something in Villagens on the color road, there would be enough restaurants there. A recommendation did not want the receptionist to express. We didn't think so well, because it should be possible to establish a place for 2 people in some way in the restaurant or in other areas. A weekend before we had experienced this in another romantic hotel where the receptionist had made it possible despite full reservation. Very well enjoyed our room 116 on the first floor, because it was very spacious and had under the roof with the wooden bars and the sharp window still a seat with round table. All was very modern and stylish with wood. A very large flat screen was fitted over the skillfully installed plate with a minibar, which was invited to television because it was in front of the two broad and comfortable beds. The prices for soft drinks and beer in the minibar were moderate. In this room you could really feel well. The excellent lighting system that you could control from the bed was also impressive, as well as the sticks with USB loading boxes. The free Wi-Fi created a quite fast internet connection because at a speed test it reached more than 80000 kbit/s in download and in the amazing 50000 kbit/s in upload. Also, we enjoyed modern bathing equipment With the shower and the huge mirror across the wall. Unfortunately, one heard the train passing by night, reminded one of the trains passing behind the house. Fortunately, the train traffic was not so strong that we could make it comfortable in the afternoon on the comfortable beds under the fruit trees. That was very relaxing, especially as the friendly servant provided us with drinks. We found that this hotel was suitable for a longer holiday than just one weekend, because next to a living room there was also a wellness area with a terrace and comfortable beds. Furthermore, the location outside Villages next to the swimming pool and near the curtain park is very advantageous, because there are many walking and walking paths. Very satisfied we were with dinner on the inner terrace

Liebes Federwerk, ich hoffe sehr, dass Sie die Bewertung hier lesen. Ich finde es ok, wenn ich viel Geld für einen wirklich guten Kaffee bezahle. Aber €4,10 für einen durchschnittlichen Cappuccino auf Knopfdruck, das hätte ich von Ihrem Haus nicht erwartet. Hat mir vorhin beim Spontanbesuch echt die Sprache verschlagen. Ich rate allen anderen Kaffeeliebhabern, sich den Kaffee im Federwerk einfach zu verkneifen bzw. sich vom Schein nicht trügen zu lassen, oder nachzufragen, wie er zubereitet wird für den Fall, dass sie es evtl. doch noch ändern! Niedrige Preise und durchschnittliche Qualität hinterlässt keinen schlechten Eindruck. Hohe Preise - höher als bei vielen der deutschlandweit besten Kaffeeröstereien - in Kombination mit Durchschnittskaffee allerdings schon. Ändert das doch bitte und Eure eigentlich ja schöne Terrasse wird endlich anziehend auch für Wiederkehrer! Ich fände es toll und wie ich lese, bin ich da ja nicht alleine mit! Viele Grüße, Nina

We were too four in the cattle. And we were surprised. The hosts are very nice and friendly. The rooms are clean and noticeable good for a short stay. The host (and cook), Mr. Kletter, can not only cook, but also entertain. He presented us his son Luigi. Very personal and fine. A pleasure and a pleasure for it.

Perfect location: 50m from the main street, but very quiet. Staff: very friendly and responsive. Room: matress/bed very comfortable and spacious. TV - movie screen size. Cleanliness: perfect. Price: great value for money (hiking throught the region and this is the best value by far). To recommend without hesitation.

HORROR HOTEL. The ”s-courtesy” of the staff: didn't assist me at all while I needed help to enter in my door, since I remain closed outside. I was accused to have broken it, at the end was left alone without having the possibility to speak in english with the locksmith (who speaks german only) who I had to pay. Trying to get a refund I was reported to have broken the lock, that obviously I didn’t… Last but not least, while coming back in this ”horror hotel” I found the entire building without a light on, parking included, had to use a torch and almost fell in a hole. If you want to survive and save money, don't come to this place.

Staff gets A+ for service. Janice at reception was so helpful with every request. Food here is excellent. Recommend the Caesar Salad. Room is large, brand new and clean. Bar open 24/7. Good location of you want to explore Black Forest. Definitely recommend.

We visited the garden restaurant after a walk to the waterfall for coffee and cake. The garden restaurant is situated at the bottom of some steps and was pleasant. The waitress was initially friendly and as it was a very hot day we ordered black forest gateau and iced cappuccinos each, as thought they would be nice and refreshing. When the iced coffees arrived they were quite small in the glass (only about half full) - see photo before we tasted anything- and when my wife had a sip she realised it wasn't cold but was luke warm. I asked the waitress if we could have an icecube to cool it down but was told no, she didn't have any ice cubes (bear in mind this is a hotel!). We think maybe she just didn't want to walk upstairs to get any. Obviously the coffees were pretty undrinkable (they seemed to have been made with a hot coffee shot and room temperature milk). My wife had about 1cm of hers and I had less of mine. When we came to bill the coffees had been included even though there was obviously something wrong with them (as I had pointed out to the waitress when I asked for the ice cube). We questioned about the coffees and explained that they weren't iced coffees but tepid coffees. However the waitress just repeated that if we ordered them we have to pay for them. My wife hates any fuss so I reluctantly paid even though we couldnt drink them. The waitress had three opportunities to put the situation right after they sold something they obviously were unable to provide 1) provide an ice cube to cool down the drinks when we asked 2) noted that we weren't drinking the coffees and offer us a replacement 3) remove them from the bill. 3 wasted opportunities to do the right thing. We had been in Germany for 6 weeks up until then and had really positive experiences, unfortunately this happened on our last day and it isn't the image we want to take away. The black forest gateau was OK but I'm sure there are much better establishments in Triberg. I would love to hear back from the manager of this establishment.

Wow! I came here to lodge my disappointment but am astonished to see the same behaviour has been meted out to people since 2019 and nothing has changed. Well, the waiters were quite decent but the lady at the counter probably had the same reason for not to smile or behave professionally to customers. I won't go into details here but will only hope they improve their customer interaction in this day when heritage establishments are struggling hard to maintain their clientele and ”good” image. I have noted someone from the establishment kindly reads the reviews here. So, they can contact me for exact date/time in case it is not clear who this person is. I only hope their reputation is not spoiled due to this while their product (the cake, Black Forest cake) was the best we had had during our trip. Best wishes.

Lovely hotel: mid-range price, very nice rooms with great views, clean and spacious. Restaurant on site is very good! Staff was very friendly and helpful. Parking is secure in a gated garage. Location is in town but up hills so driving down to the center is recommended. The hotel included passes to the museum which is a really nice place to eat and the museum was very good! We spent more time there than expected.