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In Verbindung mit einem Seminar durfte ich das erste Mal zu Gast im Heidehof sein. Meinem Wunsch nach einem ruhigen Zimmer wurde entsprochen. Alle MitarbeiterInnen waren höflich und zuvorkommend. Besonders gut hat mir die Tagungsbewirtung gefallen= es fehlte diesbezüglich an nichts. Dies ist auch der Grund, weshalb ich hier mit sehr gut, sprich, mit 4 Sternen bewerte. Ob dieses Hotel allerdings voll und ganz seinem 4 Sterne Superior Standard gerecht wird möchte ich trotzdem etwas in Frage stellen… Der Wellnessbereich ist überdurchschnittlich gut, allerdings fehlt es da an einer Person, welche nach dem Rechten schaut, sprich diesen Bereich individuell betreut. Hier und da ist auch schon mal die ein oder andere Fliese weg, die Leiter ins Tauchbecken wackelt, die Bretter in der Sauna ebenso, keine Kerzen an… Auch ist ein großes Handtuch zum Saunieren zu wenig. Die Zimmer sind noch mit Teppichboden ausgestattet, die Bäder überholt, kein Begrüssungswasser und auch keine Kaffee-Tee Zubereitungsmöglichkeit. Da darf sehr gerne nachgebessert werden, zumindest in den sogenannten Business/First Zimmern ;) Allerdings möchte ich den Zimmerreinigungs- inclusive Kissenservice positiv erwähnt haben. Die Hotelbar lädt auf einen gemütlich ausklingenden Abend ein. Cocktailwünsche, welche nicht auf der Karte stehen werden erfüllt. Rundum eine gelungene Tagungswoche! Als privater Wellnessgast würde ich andere Häuser vorziehen. P.S. Das WLAN funktioniert überall im Haus makellos!

The room was hot and air-conditioned. The next day, a small fan was sent. There were two small buildings. The breakfast was in the main building. It was a typical German breakfast. The variety was varied and the style was varied. Very good.

I cannot express how deeply disappointed and infuriated I am with the appalling service I received at this 4 stars hotel (it is a joke 4 star with this kind of service). My stay, which should have been a pleasant experience, was marred by the unprofessional conduct of the senior manager, who demonstrated a complete lack of respect for customers. My ordeal began on September 7th when I checked in, having booked a room rate that clearly included breakfast. The front desk staff insisted on a deposit or full payment upfront, I totally understood on this and I opted to pay in full, expecting no further issues. However, on September 8th, during check-out, I was slapped with an additional charge of EUR 18.80. Why, you ask? Well, the hotel had arbitrarily split the bill into two parts, one for accommodation and another for breakfast, without any prior notification. Given that this was a business trip, my company policy stipulates a single transaction on one credit card. So, I requested a simple reversal and consolidation of the charges into one transaction as per our booking. Shockingly, the front desk staff flatly refused to accommodate my request. When I insisted on speaking with the front desk manager, the manager come out and did not introduce herself, she is with a long golden hair. Of course, I expected senior staff should be able to accommodate my simple request or at least give me a good explanation why cannot, but it did not go what I expect, in fact, the situation went from bad to worse. Mandy Wunderlich, who I later discovered was the general manager based on her photo online, exhibited a shocking lack of professionalism and customer service skills. Instead of addressing the issue rationally, she raised her voice, used aggressive body language, and shouted at us to ”Go, Go!” This behavior was not only embarrassing but entirely unacceptable for a hotel that boasts a four-star rating. I was left astounded by this encounter. If a hotel's general manager, who is expected to set an example for the entire staff, behaves in such an appalling manner, it's no wonder the rest of the team lacks courtesy and professionalism. Individuals like Mandy should not hold senior positions in the service industry, tarnishing the reputation of the hotel and leaving guests with unforgettable negative experiences. In conclusion, my stay at this hotel was marred by abysmal service and a shocking display of unprofessionalism from the senior management. I strongly advise anyone considering a stay here to think twice and explore other options. This establishment does not deserve your hard-earned money, and its management should be held accountable for their disgraceful conduct.