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The parking is across the road from the hotel. On arrival there was a sign in reception saying we are taking a break so wait until we return. The receptionist appeared in a couple of minutes and was very helpful, and subsequently we saw there was usually someone at reception so perhaps we were unlucky but it did not give the best first impression for a 4 star place. The hotel is nicely decorated. The room was average size, quiet, clean and comfortable but no fridge or tea/coffee making equipment, overall too expensive for what it was. The garden was pleasant though quite a bit of road noise. Dinner in the Culinarium restaurant was a bad experience. The food and wine was good but the delay and poor service were inexcusable. There did not seem to a manager and the staff did one thing at a time, e.g. they would bring a couple of dishes to a table then walk back to the counter without looking to see if other tables were ready to order, needed clearing or needed a drink, etc.. Sometimes all 3 staff would disappear, presumably to the kitchen, for several minutes. It took ages to get an aperitif, place our order, and even longer to receive the food. The wine list was extensive and included many local wines but the staff did not help the customers (no sommelier?). At one point a server taking dishes away dropped a knife on the floor, several staff walked passed it including the server who dropped it but only 5 minutes later was it noticed and picked up. The restaurant was about 60% full and most customers were getting upset with the service and delays. Finally one of the staff explained there was a problem with the system passing orders to the kitchen hence the delay in preparing dishes so we would need to be patient but would be offered a free drink. Surely a manager or the chef would have realised there was a problem and reacted sooner. Breakfast was buffet style but with a station to cook eggs to order. A good selection of food on the buffet, a nice setting in a glassed atrium, and there was a lady in charge who was friendly and efficient.

We spent one night in this beautiful hotel, where the castle with the premises are absolutely gorgeous! However, besides that, there were many flaws that left a bitter taste regarding our stay: - towels were not prepared at all upon our arrival. This is bad enough, but mistakes can happen, so we asked at Reception for towels and they apologised and reassured us that these will be delivered soon. When we came back after 3 hours, the towels were not there and we had to follow up on our request and Reception reassured us again that these will be delivered within 5 minutes. After waiting about 20 minutes, Housekeeping delivered 2 hand towels, but no bath towels, so we had to ask the person and we finally got 2 bath towels as well. So, after asking for something, which should have been prepared already before our arrival, 3 times, we finally got it. - the smartphone could not be connected to the TV in the room, even though the exact steps were followed. When reporting this at Reception and asking for a solution, the Receptionst said ”it is a known issue affecting other guests too and there is no workaround, unfortunately” (they could have offered an HDMI cable for laptops, but no resolution for smartphones) - the blind in the bathroom could not be closed, so we had to take a shower next to a window, where others could look in (we did not report it due to the ineffectiveness experienced and to the fact that we stayed one night only anyway) - we had no minibar fridge in our room - there were coffee stains all over the carpet in our room near the coffee machine - the staff being ineffective (though, always polite and friendly and apologetic, but cannot resolve any issues effectively) - breakfast is poor with good quality of food, but minimal selection, ignorant breakfast staff (they did not bother to ask whether we want tea and coffee or anything from the ala carte menu), and this for 34€(!) - upon check-out, no interest regarding how the stay was, only whether we want the invoice printed or sent via e-mail Based on the above-mentioned points, this hotel is definitely not on 5-star niveau . It is a shame really, because the hotel looks absolutely stunning and the area of Lieser is very pretty too.

It was very nice to meet with a smiling face

Wir verbrachten zwei Nächte in diesem, von den Eigentümern geführten Hotel und können es im allen Belangen empfehlen. Es liegt in einem Wohnquartier ca. 1,5 km vom Ortskern wo man von den Touristen und den Parkplatzsuchern (im Zentrum) nichts merkt. Genügend Gratisparkplätze, saubere Zimmer, tadelloses Frühstück. Die Chefin ist sehr zuvorkommend und hilfsbereit. Es hat uns hier sehr gut gefallen!