Best Magdeburg Hotels

I arrived late and left early (this hotel is about 5 mins walk from the Railway Station) but was very satisfied with my stay here. The hotel is clearly pretty new and was unusually decorated with a cycling theme which made it a bit interesting - I am tempted to return to the area with my bike in the future now! The staff I dealt with on reception were pleasant and I would describe the room as very clean and comfortable. The one minor annoyance was that there is no glass in the bathroom or even any kind of cup in the room but by the time I had undressed and realised this I was too tired to get dressed to go downstairs and ask for one (as invited by the notice in the room) so made do with an empty drink bottle I happened to have with me. Slept well in the room though, would stay here again.

No porters. Two separate lifts to get to the second floor. I booked a deluxe room and the first room I was given was in the attic with windows the size of the slits used to fire arrows out of in castles. After a serious complaint I was given a proper room however the air conditioner did not work. When I queried this the receptionist said the whole second floor was without air-conditioning this would have been fine if the outside temperature had not been the 34 degrees it was during our stay on top of this the room was west facing so the temperature inside the room was well into the 30's most of the time. The secure parking is €16 per day and the swimming pool an extra €6 per person per day. The restaurant was full of flies at breakfast time and front door did not work on the day we left so everyone had to use a side door.

Es fing damit an, dass meine Reservierung nicht gleich zu finden war - kann vorkommen. Das Hotel hat vier Sterne - von wem frage ich mich? Man siehr noch, dass es mal ein Ramada war, aber leider nur der erste Eindruck. Die Holztäfelung machte es unmöglich gemütlich im Bett etwas Fernzusehen, die Kissen waren matschig. Eine Kaffee/Tee Station im Zimmer fehlte genauso wie eine Minibar. Die Sauberkeit war leider auch nur äußerlich, in den Ecken und auf dem Fernseher war es leider nicht so schön, Stauballergiker hätten hier Probleme. Das Frühstück war vom Preis/Leistungsverhältnis negativ, ich habe den Tag verärgert beginnen müssen, ein Foto von der Fischplatte lege ich bei. Die Brötchen einfallslos, die Würstchen viel zu lange gebraten und total vertrocknet, die Säfte nicht frisch und die Aufschnittauswahl mäßig. Der Preis war nicht gerechtfertigt. Der Schlauch der Dusche zu kurz und die Armaturen sind leider billige. Es fehlte ein Waschlappen und es gab auch keine Bodylotion. Das einzige was wirklich viel rausgeholt hat, war das Personal an der Bar. Dieses kämpfte gegen eine unzureichend ausgestattete Bar (Das Management ist das inkompetenteste, was mir seit langem untergekommen ist). Die Beiden gaben sich super viel Mühe, waren schnell und freundlich, auch in stark frequentierten Momenten. Man sollte beide befördern, denn deren Vorgestzte, sollten vielleicht einmal mit denen tauschen. Fazit: Das Hotel spart an allen Ecken zu lasten von Qualität und Service. Man soll kommen, bezahlen und gehen, aber sich nicht wohlfühlen. Es sind wirklich nur Kleinigkeiten und ich wäre sehr zufrieden gewesen, aber bei dem Preis, oder besser Preisen - nein Danke. Auch die im Fahrstuhl propagierte ”Best Price” Werbung für die eigene Webseite, stellte sich zumindest für mich als falsch heraus - ich habe den günstigeren Kurs woanders gefunden. Von Gratis Extras steht auch etwas im Fahrstuhl - auch Fehlanzeige. Schade!

Large hotel with few guests when we were there. Rooms ok, friendly staff. Unfortunately there was little else to do. Bar/Restaurant only open for 3 hours and even closed on weekends. Uncomfortable and dark in the bar. The bartender was apparently afraid that too many guests were coming in. Sauna didn't work either. I had never experienced 5 € for a parking lot where you first have to trudge 50 meters through the mud to gain access and have to drive a long way backwards to exit. Everything should be better mentioned on the website.

Nicely furnished and fine rooms, equipped with all luxury. And especially very clean. Super pleasant bar with various seats. Breakfast buffet was very extensive. And all staff were tremendously friendly and helpful. Top service! A recommender and we will certainly go back ...

So we arrive at the hotel after a long journey. We are greeted by a teenager who did not inspire confidence. We simply wanted to know where breakfast would be the next morning. He told us that we had to go to a restaurant located 1000 meters away. This seemed odd, but he was quite insistent that breakfast was from 0700 - 1000 AM at the off-site restaurant. The next morning we went to the restaurant as directed. Imagine our surprise to find the restaurant locked and closed! We did see a woman working inside and we motioned to her. She brusquely dismissed us. We went on our way without our breakfast since we were on a schedule. We asked about the breakfast problem later that night. The woman at the hotel disputed our account. She did not believe us and was she was very rude. I would not be writing this review iIf she had simply apologized for the inconvenience and showed some concern. Apart from that, the extra beds in the junior suite were not made upon our arrival. The room was a bit stuffy. Also, they charge 1.50 euro for a cup of instant coffee! On the other hand, there is parking on site and the bathrooms seem to be newly renovated. Still, given the utter lack of customer service and care for the clients, we will not be staying here again.