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Despite facing the same staffing issues most establishments face, the service is still top par. Everyone is friendly and welcoming. Our waiter Denis each evening treated us like family. The beach is great, and again, the staff who sort out your seating and serve snacks and drinks are pleasant. Sunsets are unbeatable! Prices reasonable. I find for the price level the food and accommodation are great value and it is a welcome environment to relax. However, I was really surprised at a few things given it recently jumped from 4 to 5 stars and remodelled. One, the morning breakfast was significantly lower quality than before. It was still satisfying however, but not a jump from 4 to 5 stars. Second, while the hotel cannot exactly control it, we experienced a few other guests who were really entitled and rude. One example was leaving their pre teen children unattended at the pool, and worse, at the bar in the evening. We like that we can visit this hotel with family and friends with kids. We enjoyed mingling with other guests (who were responsible parents and minded their kids) at the bar, and they felt the same way. Family inclusive doesn't mean it is the staff and other guests job to watch your kids, particular in the bar in the evening. One night the bar was occupied by a bunch of kids who were monopolising the bartenders time , as they sat on all the bar stools. An adult should not have to wait 10 mins to order a drink at a bar in the evening, because a group of unattended 8 to 10 year olds have been dropped off in the bar unattended. Certainly not a 5 star hotel. There is an adults version next door so we might explore that, but we enjoy the family relaxed vibe at Strandhotel overall.