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This was our third visit to this hotel, we were booked into a suite with private pool. The room was large and clean the bathrooms are particularly large, albeit maybe a little tired now but they and have a great shower with plenty of towels and basic toiletries. The private pools have been refurbished since last year, new tiling which looked really inviting. The pool was warm and was in constant use during our stay, certainly a highlight for us, with a really private setting no neighbouring pools making it fairly quiet. We arrived just before the evening buffet was due to close and staff offered to delay check in so we could eat, which was great. Breakfast is always good, with a nice selection offered to suit anyone. The all inclusive basis allows you to use the speciality restaurants which are all great, we also had a super meal at the Gate of India where you get a discount as a hotel guest. Every member of staff we encountered was polite, friendly and helpful, the bar staff are very attentive, always checking in and replenishing drinks. As always we were sad to leave and hope that we will soon be back for our fourth visit.

We were greeted in a very hospital and charming way. Anna-Marrie, or Marie Ann not sure how to spell it gave us a very warm welcome, a drink and an interdiction to the Hotels amenities. Make sure you request a south facing room if you visit in winter. The first room they gave us had no shade and was very cold; apparently the air conditioning is only for cold air and this had no warm settings etc. I got a mini cold as we were freezing but thankfully they found a new room to move us into the next evening. We also called in advance and informed them that we are vegan n vegetarian but the staff at breakfast couldn’t help us when we asked about some food information. Especially when they mince meat Kouppes were mixed with the vegan ones. The answer was just don’t eat it! I don’t know which one is which 🤦🏻‍♀️ Aw well, we did not let 2 staff members affect our vacay. The private pool was nice but again not heated ~ we shall definitely come back to try the Spa and other restaurants. We were also given a 15% discount and membership card for both of us. Worth giving it a go.

Having stayed here two years ago I thought that all would be well. The rooms we had were lovely and easily accessible without requests. (June 2022) I travelled with a group both times, but this specific booking was for myself and my nan who is in her 70's, prior to flying, I emailed the hotel directly to request a room that was mobility friendly, near my room and near a lift. The rooms we were given were rooms 115 and 119. The hallway leading to these rooms were vile, old carpet with year's worth of stains on them. I let my nan have the room with the double bed for ease however the shower was impossible for her to access alone, myself and my mum had to make sure we were with her each time she showered to ensure she could get in and out and not slip. Rubber mat was provided however the height of the bath was ridiculous and she wouldn't have been able to do it alone. My brother was in a newer room that had a walk in shower, so he requested the same for my nan but was told this wasn't possible as it was fully booked, he booked the same kind of room as I did on our booking. Mostly reception were unhelpful, to say the least. Saying that, the rooms were clean and tidy and the maids were great, with the signs you can put on the door for cleaning or not. The hotel is in a great location and the staff in the pool bar work incredibly hard, always with a smile on their face, except for one older guy who was there the last time we stayed and looked like he would rather be anywhere else but working! Maja (cocktail party), marianna and one other guy were super friendly and would go out of their way to help! Micheal on the bar inside was as great as he was last time 😊 Sunbed wars ensued during the week but we always managed to find a decent space and there was 7 of us. It's unfortunate that I would choose not to come here again due to the requests not being fulfilled on the rooms as this is a lovely hotel, it seems that singles are put wherever they may have room, regardless of need, at least update them a bit and replace the carpet!! Also go to the spa for an Indian massage, you won't regret it!

The spa experience today was absolutely fantastic! Despite being self conscious initially, Irene quickly removed any feelings of feeling awkward and I was able to fully relax and enjoy the experience without any concerns. She reassured me of what was going to happen and made me feel comfortable throughout. My dignity remained in tact and I can honestly say I was able to let my inhibitions go and I was transcended to another world! It’s the best experience I have had, and for someone who can find any reason not to do something…I can’t tell you how pleased I was to push my boundaries and give it a try. Irene was able to apply just the right pressure without my guidance and adjusted the treatment as I had an ankle injury…at no point did I feel apprehensive which really surprised me and I was able to simply sink further and further into relaxation. I would highly recommend anyone to have a treatment…it has enabled me to truly relax…the real reason I came away on holiday…incredible experience!