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This is a relatively well-comfortable hotel, because the beds are comfortable and is quite clean. The biggest problem is that they don't even let you finish with your luggage, when he's already calling you to charge, the boy who called us to charge was altar and disrespectful, And I had a look like I was doing something to us because I told you that it was waiting. The reason why we didn't pay just when we arrived was that the lady of turn did not use the computer phone.

I want to thank Carlos the manager and the front desk staff for the great stay. The rooms are very comfortable, and the service impecable. I made a mistake when I booked my room and had reserved a night short, upon noticing it I brought it up to the front desk and even though they mentioned there were high occupancy they were able to extend my stay and honor my rate. Avoiding me a huge inconvenience. The only constructive feedback I would give is regarding the complex road access to the hotel complex. I will stay here again.

I booked the hotel through Trip.com online payment. The front desk did not know how to operate the Ctrip deduction on the night of the stay, resulting in me having to pay the room fee myself to stay. At the same time, the front desk promised that after the hotel deduction was successful the next morning, I would refund my own room fee in cash. The staff said that the cash could not be refunded, and the cockroach could return it to my card in the same way, and it could not be refunded at that time. On the third day, the hotel told the bank card to wait 15 days for the refund. In short, the money was very positive when receiving, and the refund was very laborious. The experience is very poor. The room was clean and the breakfast was OK. The hardware is in line with the quality of ibis, and the software is in line with the style of Latin American work. Fortunately, Ctrip has been very cooperative, which is why I have always used Ctrip, even foreign hotels.

This company promises cleaning services once per week. However, the managers at this site are not intersted at all in making this promise come to pass. I spoke with the dierctor, but she lied and did not want to solve the situation. I asked for customer service information and her response was that she will not renew my contract. She also lied about the services and schedule; it was very disapointing to speak with a manager with such attitudes so I decided just to leave. I tried contacting customer service but that same dierctor is the one that replies to emails. There are many great places in Chia for 1/2 the price. I found one that even has finger print tec for 1/2 price at a great location. While the building is nice, the management team lacks customer service knowledge, and basic human ethics. The reception staff is wonderful though.