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It's a nice, boutique hotel. The rooms are nice, the bathroom is also nice, although very small, there is hot water in the shower, the air conditioning works, the internet is OK. The only problem is a lack of the window to the outside world, there is only one in the corridor, so the room smells musty. In the hotel there is a swimming pool (water is freezing cold!) with some tables and chairs, coffee is served all day long. The breakfast is served in the hotel restaurant, it is tasty, varied and colourful.

The room was very comfortable, with clean sofas though somewhat small but includes TV and air conditioning for those summer days we hosted. The pool was clean and well maintained, the breakfast included was quite good and the staff very friendly, helped us with backpacking when we arrived and left (because we arrived early and we went out to check out at 12:00 but we picked up things The hotel was very comfortable and very comfortable. I see that you have quite old photos on your pages, but I find it quite well both facilities and price service (which were quite cheap compared to others in the area)

I have been staying at this Sheraton for work for many visits during the year and by far this is one of my all time favorite hotels. I am greeted as I walk through the door by the many attentive staff. The property is beautiful and the rooms are spotless and so comfortable. The breakfast should not be missed and the waitstaff are excellent. The restaurant is so good, also, and not to be missed. I must compliment the front desk employee, Daniel, who knows me by name and always goes above and beyond to meet my special health needs. Areana, Karen and Julianna are also exemplary employees. Please acknowledge all employees and especially Daniel for always being so kind and taking such great care and attention to detail. Can't wait to come back and thanks so much for your hospitality.

Fiquei nesse hotel final de agosto durante 4 noites. Peguei um quarto executivo, que era o melhor do hotel, já na chegada o quarto e o banheiro estavam frios e sem calefação, era uma noite que estava fazendo cerca de 5 graus… fui à recepção reclamar e não tinham outros quartos pra trocar e fui informada que o sistema de calefação estava quebrado, ou seja, já sabiam e me receberam mesmo assim. Foi ligado o ar condicionado no quente, mas o banheiro permaneceu um iglu, inclusive, tomei um banho frio nessa noite, pois nem a água estava esquentando. Tivemos que dormir de casaco no primeiro dia. No segundo dia disseram que a calefação havia sido arrumada, porém, não tinha potência e parou de funcionar por volta de meia noite… ou seja, dormimos de casaco novamente. No terceiro dia tive que me alterar e fazer uma reclamação com a recepção, já que não era um quarto barato. No terceiro e quarto dia a calefação estava “funcionando” mas com pouca potência de modo que o quarto permanecia frio e os banhos torturantes. O pior de tudo foi o jeito que lidaram com a situação, em nenhum momento ouvi sequer um pedido de desculpas ou me foi oferecido qualquer solução. E o gerente é a arrogância em pessoa, quando fui reclamar disse q eu estava mentindo e que eu tinha ficado sem calefação somente uma noite. Não é atoa que o hotel é reflexo de uma má gestão. Para terminar de ilustrar o tamanho despreparo desse hotel, um dia na recepção vi um hóspede brasileiro pedindo que fosse enviada uma faca no box de café da manhã dele no dia seguinte para que ele pudesse descascar a laranja, já que não haviam mandado no dia anterior. O atendente ao invés de apenas anuir, respondeu que ele deveria descascar com as unhas ou com a boca… Esse é o nível do atendimento. Se vc está pensando em pegar um quarto executivo, vá para um hotel de rede pelo mesmo valor!!

We stayed in this hotel for 1 week and our experience was excellent: great room with air conditioning, fridge, TV, private bathroom - simple and very comfortable and the room was clean every day. Breakfast very good with various options of country, coffee, milk, tea, fruit, cold, yoghurt, eggs etc and when we left very early for the tours they offered coffee and some petiscos, I found legal tb. The hotel has a restaurant that you can make fast food and a bar with drinks. What to say about the Providencia neighborhood, is one of the best in Chile, super quiet, close to everything (bars, markets, restaurants, shops, banks, metro, exchange houses and Shopping Costanera), finally super recommended, Our stay was quiet and super recommended!!