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This is the 2nd hotel we have stayed in Switzerland and we stayed here for one night. The hotel is located about 5-7mins walk from Tasch train station and there are a few restaurants and a mini-supermarket around. The hotel's external view gives one a B&B impression but upon entering, it's a hotel setup! And I am not sure why the hotel receives such a poor rating which I felt it's decent and good. Our room is at 307 (corner room). First, the room though simple structure and layout is nice and cosy. Bed is comfortable and there's a balcony where you can enjoy nature, mountains, lakes and nice scenery over a cup of coffee (though it is a common walk link with all the rooms next door). The TV has many channels and there's a TV channel guide which is good or you will need to spend time in searching for the channels you like to watch. The toilet is nice and got bathtub. The restaurant is nice and cosy and the breakfast spread is satisfactory. Foods were nice too. Service staff were friendly. In terms of areas of improvement, do note that there's only one lift and a small one. So for all the members of our tourgroup to get into our rooms, if we want to take the lift with luggages, it will take a long time. So we only load our luggages in the lift while we walk up the winding stairs. For most of us, the walk is ok though a little inconveniced. And there's no kettle provided in the room and cannot cook even cup noodles for fear in triggering the fire alarm which will fetch a 500 euros fine! The boss, Mr Chon, was very friendly and hospitable. He greeted all of us and even served us. When we left the hotel, he even boarded our coach personally and bid us goodbye! (he even brought the two of us around the entire hotel ground, including the buidling next door that is under renovation in improving it's facilities like constructing the spa, game room etc) Overall, our stay here was satisfactory and pleasant though there are hits and misses but I dont think it deserves a 1 or 2-star rating. It deserves a solid 3-star rating as rightfully awarded to it.

Fantastic location right next to the train station and very large modern room which very spacious and comfortable. Couch, armchair and table, large modern bathroom with large bath and underfloor heating, loads of storage space for clothes and cases, and a large balcony overlooking the mountains. Cannot hear trains with doors to balcony closed so a great night’s sleep. Breakfast was also very good. The bistro wasn’t open during our stay but there are plenty of options in Tasch and Zermatt and two lovely little local supermarkets across the road stocking all the main items.

Great hotel, view from room was awesome, across from Täsch station and staff was very nice. We did not opt for breakfast as there were few restaurant and grocery stores next door. nice cottage feel rooms, washroom was with a window! Quite village with a waterfall nearby. Stayed for 3 nights and it was wonderful.

Excellent hotel. Very new and spacious. Highly recommended. Within 5 mins walk to train station to Zermatt.

Very amazed by the level of automation in the hotel! Check-in was seamless even though it was just an iPad. We needed to pay a tourist tax via an online link prior to arrival but we were abit wary given the number of online scams nowadays - perhaps it’ll be better to charge everything up front? There was free coffee available as well, which was a huge plus. The room was amazing, spotlessly clean, sufficiently big, had a balcony, comfortable bed. One of the staff (a guy) allowed us to put our luggage in the room early even though we could only encode our card after 3pm. He even helped us make a reservation at Du Pont as we didn’t have a Swiss number, thanks very much! The hotel is a 10min walk from the main train station, though there are free buses which can shorten the journey. We just walked as it was faster. We were in Swiss for 2 weeks and this hotel is definitely the best accommodation we had - for a very good price as well!

Trip.com did not state the linen fee charges per person on their website. When I arrived I was shocked that a 4CHF per person per night has turned in a 78 CHF payment which is a huge discrepancy. However, it took me about 2 hours and I resolved this with the service reception of Alpen. There is no main reception in this lobby but the service providers were superb. The room is amazingly spacious and clean and it was an overall lovely stay thanks to the great service and comfort of the room.

We had a ten day holiday in Zermatt in this great hotel. The food was special - a breakfast buffet with huge variety and a delicious dinner every night. The spa was stunning - an amazing treat in which to relax after a long days' hiking! With the games room and tennis court also available. But the extra special ingredient on top was the service from waiters in the restaurant were fun, friendly and helpful as were those on reception. Whereever you went in the hotel their staff had a smile on their face and were always eager to help

The room is very big and has a terrace. There is breakfast🍳delicious🤤 It feels very comfortable and the bathroom 🛀 is so big Although the location of the room cannot see the Matterhorn, the snow view is pretty good👍🏻 There are supermarkets nearby and it only takes 3-5 minutes to walk🚶 It only takes 5 minutes to walk to the city center and the train station🚄 Environmental hygiene, worth choosing👍🏻👍🏻👍🏻

We arrived about 1300 and the hotel was able to provide a flexible early check-in -very good as it allowed us to do some afternoon sightseeing. Room was very good with nice features, space and amenities. Breakfast was excellent. Staff helpful and provided good local advice. Only poor note was that the pool was out of service, which was disappointing due to the inclement weather that occurred during our stay.

We stayed in the first floor apartment in this brand new building. The apartment which accommodates six guests, covers the entire first floor. The apartment is surrounded by balconies and a huge terrace directly facing the Matterhorn. Two bedrooms and the kitchen/dining overlook the river. The sound of the river is really seductive! The third bedroom overlooks the terrace and has a huge modern ensuite bathroom. The apartment has been done to an extremely high standard. The kitchen is huge, modern and well equipped. The three bathrooms have been done with modern design and tasteful finishes. There is a washing machine/dryer in the apartment which is extremely convenient. The location of the building is very central with easy access to the train station and all touristic and sports attractions. Many restaurants are within meters away. Our stay was made most comfortable by the constant attentive service provided by Ms. Alessandra who takes extra care and does not spare any effort to make her guests enjoy a memorable vacation. Highly recommended.