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Erste Adresse bei einem Aufenthalt im Seeland. Gute Parkiermöglichkeit. Restaurant mit grosser Speiseauswahl. Hotelzimmer stets sauber und zweckmässig. Sehr nettes Personal. Immer wieder gerne. Diesmal Übernachtung alleine, habe mich wohl gefühlt. Ruhig. Aufenthalt ohne Frühstück gewählt, aber bei vorherigen Aufenthalten war es immer top, alles da was es braucht für den Start in den Tag.

This is a review of the Courtyard's restaurant Bluma - not the hotel. We were a group of 9 people who had lunch at the hotel's restaurant yesterday. The restaurant has a rather nice selection of smaller dishes (a tasting menu) from around the world (e.g. quesadillas, Bao buns, falafels, etc.). The idea is that you order 2-3 items and, if possible, share dishes at your table. In general, a nice concept and a nice looking restaurant. My issues with the restaurant: - COSTS: the costs are high, especially when going for lunch. The dishes cost from CHF 14.50 - 22.50 and a liter of water cost CHF 12. So, you are easily spending close to CHF 40 per person, assuming you only get 2 dishes. As some of the dishes were really very small, many of us needed 3 dishes. This is a very expensive restaurant, even for Switzerland. - SERVICE (1): the restaurant was empty except for our group (perhaps because of the cost issue above?). We all ordered fairly quickly, but the dishes came out staggered over the next 70 minutes. As I only ordered one dish, I sat there watching everyone else eat as mine (the Goan beef curry) came out last. Why would it take well over an hour to get all the food prepared? There was no one else in the place! And, one of the steak dishes was forgotten and had to be re-ordered, so we had a rather hungry teenage boy for awhile. - SERVICE (2): the wait staff did not understand even basic German, you had to speak French (preferable) or English with them. - SERVICE (3): we asked for separate bills by family which would have meant 5 separate receipts for our group. As the restaurant was completely empty, it should really not have been a problem. Yet, we still received one bill at the end and it was quite difficult to separate. Anyway, I hope the hotel F & B management is reading their reviews and does something to fix their cost and service issues. Again, the concept of a tasting menu is interesting and the reason we selected your restaurant. Consider offering a special lunch menu & price and please do look at the service issues.

We had a wonderful stay here at the Mercure in Biel. Check in was fast. Room and Hotel was spotless clean. Aircondition worked great. Bathroom with showergel, shampoo, liquid soap. Unfortunately we did not have time to check out the fitness and sauna on the 6th floor. 24h Reception is great. Free coffee and water a great plus. Matrass was a bit hard, but we did not mind. Would choose is definitly again.

I am extremely disappointed in the guest hospitality services of Hotel Elite. Certainly not befitting to an ‘4 star’ hotel, more like 1 or 2 star! And for such a price! After forgetting a personal article in the room, I contacted the hotel the very next day to schedule a pick up. (As I live abroad, hoped to avoid them mailing it.) There was an incredible amount of apathy to my situation (apart from the reception not picking up the phone) and only after about 40 phone calls, did they inform me tersely the article hadn’t been found! This couldn’t be true, as I know for a fact, that I had left it in the hotel bathroom. This could only mean that the item was simply discarded, or was taken by the housekeeping. I have wasted a good deal of time and effort, as well as lost an expensive possession. I would never recommend this hotel to anyone, consumers beware!!

Great location - 3 mins from train, decent rooms, modern bathrooms. Friendly service. Very good breakfast and the restaurant seems to serve until late for dinner. On a major road, so aim for a room at the back facing the ”Hof”

This hotel worked very well for us. We spent 5 nights here while visiting the area. We prefer not to stay in the center of large cities but wanted to visit Bern and surrounding areas. This was ideal. The hotel is located across the street from the train station and has a large free parking area. Stores are nearby and the hotel has a restaurant where we ate twice in the evening. The food was wonderful and we were very pleased with it. We were warmly greeted and treated kindly throughout our stay. Thumbs up to the staff! We asked for extra pillows which they provided immediately. The room is quite simple but was very clean had everything we needed. Pleae note that you will be climbing stairs to reach your room. There is a private bathroom with a nice shower. The room has a TV and the hotel has good wifi. There is no AC but the window opens, however when open there is quite a lot of street noise. The room has a small desk and two hardback chairs. Somewhere more comfortable to sit would have been nice, but this worked. Breakfast was included in our room rate and, while the same each day, was very good. We booked directly with the hotel. The rate was very reasonable for Switzerland and was less than avertised on the booking sites. If you need 5 stars or lots of extras this probably isn't for you. If you are looking for a clean place to sleep with breakfast each day, it may work well for you as it did for us.