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Awful hotel. On arrival met by sour faced owners who watch your every move, and micro manage their staff, so painful to watch. Paid 200 CHF a night for a 'superior' room (they make up the prices - had no correlation to what I had already reserved). A 'superior' means you have a balcony looking on to the main road and are kept up by traffic and people shouting all night Wiring - hardly any sockets and very dodgy wiring system in room - not safe bathroom - constant noise of flushing water Wardrobe - smelled really musty could not hang clothes in there Single beds - it was advertised as a double twin. What it really is, is 2 camp beds pushed together - I had terrible back pain throughout my stay. The single beds are so small even a child would struggle Breakfast - extremely basic, the only saving grace was a coffee machine, the rest tastes like its from a petrol station Parking - 'free parking' but only room for 10 cars. need to park far away, lug bags, ski stuff Bar - had wanted a nice après ski hot chocolate or beer, bar is dead and dark, what a missed trick. The tightness of the owners of this hotel and the unpleasantness in which they deliver it beggars belief. Any joy or customer service has long since left this place. I feel sorry for them that at some point they lost their purpose, as this hotel is truly awful. The coldness is felt from top down. This hotel is stuck in a time warp and needs a complete overhaul and management change. it completely ruined my holiday.

It was very nice stay. Hosts Francis and Michelle were very hospitable and friendly. The hotel itself is very nice with its authentic interesting historical atmosphere. It was very nice to spend our three days there. Room was clean and comfortable. Very nice breakfast and dinner! We liked everything very much! Special thanks to Francis. We felt as if we were at home. We a traveling a lot and visiting a lot of hotels each year and we can say with confidence- this hotel is a real gem!

Spent a few days at a science conference at the nearby hall. Location semi remote when coming from Zürich, but just a simple train ride to Geneva (no. 90 train to Aigle then change to the green mountain tram to Les Diablerets, cost around 52francs one way). Scenic route. Warm reception, room 324 has a great balcony view of the mountains at the back of the hotel. The room has been renovated and v spacious, modern bathroom, good shower. The bed was extremely comfortable, nice master control of lights and ample USB ports. In room safe. Without air con still good as 10C overnight. Breakfast serves nice coffee and Bircher , buffet style. Dinner serves local food. Plenty of walking tracks so get up early to see the amazing views of the stream and mountains at the back of the hotel. It does rain in the afternoon and can borrow umbrella. There is no sport center but plenty of space for jogging outside. Short comfortable walk from the station, though can arrange shuttle bus service if need be. Evenings are quiet.

Accueil et personnel très sympathiques et disponibles. Cependant, la chambre est un peu vieillotte surtout la salle de bain qui mériterait une rénovation. Le ménage laisse à désirer. Bien que la chambre soit propre, le duvet est juste tiré et l’oreiller n’est pas secoué. Le sol de la salle de bain n’a pas été nettoyé un matin. Buffet du petit-déjeuner correct, il y en a pour tous les goûts (sucré et salé). Pour un 3 étoiles, il manque des viennoiseries. L’hôtel est très bien situé avec un joli mini-golf.

Having previously stayed in chalets for our family ski holidays (our son is now 9) we felt a hotel would fit our needs better for our 5 night stay. I found this hotel on the internet, booked direcetly as it offered the best price. We did our own transfers from Geneva airport using the train, then changing to the tram in Bex, the hotel did point out before arrival that the train to Aigle then the bus was slightly quicker, but we prefered the tram option. This was all easy to book on line with the swiss train network and is much more cost effective than a car/taxi transfer. Our was around £150 return for the 3 of us. We also booked our ski pass, ski hire and our sons ski lessons directly on line, the hotel did offer on our arrival but I'm sure it would have been at a premium. On arriving at 2pm our room wasn't quite ready, as check in was from 3pm. But this did give us opportunity to collect our ski passes from one of the automated machines using the QR code, and collect our hired skis from the shop next to the hotel 'Sports House' who were very friendly and helpful. The hotel has ski lockers for your boots and skis Once checked in we took our suitcases to our room, (there wasn't an offer of any help) having been up since 3am and clearly looking tired! Our room was a superior double (single beds pushed together) and a camp type bed for our 9 year old son. I had read that some found the hotel noisy, our room was on the -0 level just 1 storey high, so nobody above and hardly and passing people so it was perfect and quiet, other than party goers coming home at 2 am most mornings (not the hotels fault) The room was beautiful, spacious and clean. Strangley in the lobby/wardrobe area it had a fabulous tiny kitchen with a microwave, full sized undercounter fridge, hob and sink. There was 4 plates, bowls and cutlery but no kettle or pans. We used the fridge to cool the water etc. I would be lovely if they included a kettle, but I guess they want the spend in the hotel not people making tea and coffee in the room. Breakfast was delicous, and a good choice of hot/cold. The ski lift was a short bus ride away, the bus stop just outside the hotel, so easy to get to the lifts. We ate out at local resturants all but 1 evening when we ate at Peppino's, the pizza was very nice indeed. We had hot chocolates in the hotel bar on two occasions, and got overcharged on both occasions, until I pointed out the error. We used the swimming pool 3 times, it was lovely to swim after a day on the slopes, the hotel provided dressing gowns and towels. Our room was cleaned each day by the time we got back in from skiing, we did end up with a huge amount of towels, they left clean but never took used away! The hotel loaction for the village is excellent, a few minutes walk to the local resturants and the co-op. We didn't really have any negatives on our trip, we knew it would be expensive to eat out, and it was. The cheapest item on most menus, pizza or bolognese was arou

I was a chaperone with a large group of students who stayed at the Villars Lodge. Sebastien and Reyna and all of the staff were absolutely awesome, they made our stay one we will not soon forget. While we were there the food at breakfast and dinner was superb. We also enjoyed the bar staff in the evening.

Family of 5 (kids 10, 11, 13). The transfer from Geneva was 1 hour 20, very easy. From the moment you arrive you are made to feel so welcome, the chalet is simply gorgeous and magical as it was dressed for the festive period (our stay was 28 Dec to 2 Jan). The layout is easy to get around. Beautiful bar and lounge area serving a range of foods. We had two interconnecting junior suites which are huge and have plenty of room. TV has British channels and ability to beam your phone for netflix etc. Wifi very good. Games rooms for kids and adults. There are several restaurants in the hotel and plenty of great restaurants in town which the hotel can book. If coming during February half term, I would suggest booking ahead. The spa is phenomenal. I would highly recommend emailing them to book in advance especially at peak times like February half term or Christmas and New Year as they get booked ahead of time so avoid being disappointed - there was little to no availability for walk in’s. The pool is lovely too. Dressing gowns and slippers are all in the rooms. Lift passes - get from hotel reception. We hadn’t pre-booked skis but this was straightforward. There is a rental place at the top of the mountain. The train stop is directly opposite the chalet and takes 15 mins to the slopes. Very easy. I would also recommend booking a locker in the ski shop so you don’t have to traipse with skis and boots / it’s a godsend and about 25chf per day and it fits 6 persons gear. Well worth it. We hired an instructor from ESS in advance. There are several restaurants on the slopes but a very popular one is Hotel du Lac / again book ahead or book for the following day. Great family restaurant. All in all it’s an amazing hotel with top notch service - you cannot go wrong and we will return.

I was very pleasantly surprised by the hotel in terms of both hard and soft product. The hotel and its surroundings are very well kept and everyone in the hotel is extremely helpful. The lobby, spa, pool and rooms are all very well thought of and beautifully decorated. Unlike the rest of the Europe they don’t seem to be short on staff and every request is handled quickly and with care. The only thing I would want to see in the future is some changes to their rooms. As many families with small children visit this hotel they absolutely need to put minibars in their rooms. No one wants to go the bar they have on every floor or call for room service for a glass of milk or some baby food in the middle of the night. Also our room did not have a physical door for the shower room, I do not know about you but I don’t like my little children running in and out as I am trying to have a shower. Also no locks on their toilet door which was a seperate area. These minor things however do not take anything away from the 5 stars this property deserves.

An exceptional experience. Very warm and friendly manager - she made us feel very comfortable, and had great humour. High quality room and very clean. Would be rated 4 star, not 3. Very happy and will return again next time. Highly recommend for value for money.