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The hotel appears to be on a savings spree, with little attention paid to maintaining a guest experience worthy of a 4*S venue. The proportion of staff with little to no experience has increased to levels where a 3* hotel experience is barely justifiable. Staff with experience are so few and far between that they are stressed and unable to offer their attention to all the visitors. Simple things suddenly feel stressful, like preparing a cappuccino (hint: if it doesn't fit in the cup the way the coffee machine makes it, take a larger cup?) or a Spritz (it's not a recipe that requires two barmen...) In terms of room upkeep, daily calls were required post-room-cleaning to have the basic amenities replenished (empty shower gel bottle not replaced, empty toilet paper roll didn't trigger toilet paper to be replenished, ...) And when the hotel wrote Breakfast Included they didn't really mean it, at least not in a 4*S hotel sense. The breakfast buffet includes still a standard selection of ex-bottle juices, yoghurts, ham/cheese/salami/smoked salmon selection, sausages, baked beans, cold boiled eggs, etc. But when it comes to requests for hot options, a (over)fried egg served with... nothing, now costs CHF 3 extra. Two omelets with ham and cheese for children during breakfast cost CHF 18 extra. In summary, for service levels today, level of a 3 star hotel at best. Price-wise, no longer justifiable.

Petit hôtel avec pizzeria Personnel qui parle pas toujours très bien le français mais ils font des efforts Odeurs d’égouts dans la 1ère chambre mais on a pu changer Personnel pas forcément sympa au départ mais ça c’est arrangé Bon rapport qualité prix pour la Suisse, le Valais Les chambres sont assez petites mais pour une nuit c’est ok. Je n’y resterais pas une semaine ++++ grand parking, resto pizza sur place et un autre juste à côté. —- chiens pas acceptés, odeurs d’égout et le personnel nous a dit que ça arrivait parfois mais ils ne connaissent pas l’origine du problème.

Great hotel, good location, good steak

Very nice hotel and ideally also with children. Entry to the thermal bath was included on the day of arrival and departure. Excellent!

Great little hotel. Not far off the highway so good for travellers. Rooms are quite small but the meal I had there was fantastic. There were two staff members having some sort of argument in the restaurant but the guy behind the bar moved them out after a bit. Great sized meals. Car park right outsider the door is also a bonus. Overall a great little place to stay.

Overall, the hotel was a bit outside of the city center of Sion but nothing to complain about. We didn't have breakfast there so I can't say anything about that. The room was clean, a bit small but with enough amenities. Service was also okay although we didn't have too many interactions with the employees.