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The hotel has good space, particularly spacious passages, high floors, and good facilities. Because of the epidemic, the breakfast provided is cold packed bread🥯

We tried many locations for a room for the night when we came into Thunder Bay on a road trip. After 5 hotels said they were full we called the Nor’ Western. Staff were very friendly and helpful from the first phone call to find out if they had a room and they did. Lana in the restaurant was very friendly and so easy to talk to. We are so happy we ended up here for the night before going to Winnipeg. The patio area is beautiful. Staff are very friendly and helpful. We would gladly stay here again.

The location is very good, just beside the Metro supermarket.

It’s pretty sad when you get caught on the highway in a traffic jam for over 6 hours then you finally get to hotel to checkin, go to your room to find out that the keycards don’t work so you go back to front desk to get 2 more keycards to get in your room to find out that they don’t work either. Then the person at front desk brings up more keycards to try before you finally get into your room after 30 to 45 mins. You get into room to find out the bathroom has hair on the toilet and in the shower. So really it was a terrible experience cause after finally getting in my room I got maybe 4 to 5 hours sleep before I had to checkout by 11am. So no I wouldn’t recommend this place as a good place to relax and stay

We always book a room at the Valhalla Inn on our way through Thunder Bay, and usually look forward to staying. Unfortunately, this trip was a disappointment and will likely be our last. We stayed in a king studio drive up. Soon after arriving and settling in we found that a light in the suite wasn't working, and the sliding door from the suite to the parking lot was broken (both the latch and the charlie bar), apparently the result of a recent break-and-enter. We returned to the front desk and were offered a different room. The new room reeked of cigarette smoke and so we returned to the front desk again and indicated we could stay in the original room if someone would fix the door. A very plesant maintenance worker was in and out of the room a few times and ultimately secured the door with a broom stick. When we approached the front desk to request compensation for the poor room condition and disruption to our evening we were informed no compensation was possible as we had booked our trip with Expedia. Furthermore, the front desk employee was curt and unapologetic for the inconvenience. When we travel we opt to pay a little more to feel safe, comfortable and welcome. The Valhalla failed to meet these expectations and next time through the city we plan to explore the Best Western Plus Norwester.

This hotel and staff, were a pleasure to encounter and deal with. I was made to feel like a valued client. Excellent room, very clean, great breakfast, and plenty of parking with at least two places to eat of drink within 100 feet of the hotel. I give this a 5/5!

The location of the hotel is superior, it is very convenient for shopping, eating and traveling, the room is relatively large, the facilities are newer, and the bed is very comfortable. For breakfast, the child ordered a waffle sausage set at the restaurant downstairs (extra charge), but no sausage was served. When checking out, he said he thought we didn't want sausage but we were willing to pay for the set? The waiter's brain circuit is very strange.

One of the best I have been to. Amazing and worth every penny. What you see in the pictures is what you get. Clean, and fancy. Front desk are so nice and helpful. Breakfast was good. Hotel was quiet. The room is a bit small but still beautiful and colorful.

The hotel is quite satisfactory, the rooms are small and the facilities are okay. The parking lot is spacious and free. There are not many supermarkets and places to eat around. The price/performance ratio is so-so.