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My second time at this property. Awesome front desk service. The room was well appointed and had everything needed. The front desk clerk was knowledgeable on recommending places to eat nearby. The continental breakfast was just awesome! Many choices and variety. Best offering during my trip.

When I checked in a 'security' deposit was taken from my credit card without my knowledge or my approval. I only found out because my bank always sends me a SMS message when my card is used. It's a very long time since I stayed in a hotel which requires a deposit. I checked out last week and the deposit has now been returned. We stayed in the block behind the main building. It was a motel style room with car parking outside. The room was clean and everything worked. The beds were comfortable and there wasn't much noise from the road. Breakfast was basic, with little choice. It felt like everything was done to keep the cost down. Hilltop Inn is a cheap hotel. You get what you pay for. I will probably dig a little deeper next time I stay in Salmon Arm and stay across the road at the Fairfield.

We used to love staying at this hotel but our stay this summer was somewhat disappointing. Felt like everything is sliding down a bit: general property upkeep, housekeeping quality, room interior condition, service quality - all is noticeably worse than it used to be even two years ago. Is the pandemic to blame for it, I don't know, seems to be the common excuse nowadays. Hopefully, management reads these reviews, as there are some really easy things to fix. Shower - water pressure was so low, it was barely trickling by the time water reaches your bottom (pardon the detail). A better higher-volume shower head is desperately needed after a hot day. Also, add a handheld shower to the stalls. Come on, guys. How can someone wash themselves in a 3x3 stall without a handheld shower? This is not an expensive upgrade. Housekeeping was definitely not up to snuff. Our room kitchenette was dirty by the time we checked in at 5pm; they cleaned it next day. Two days out of our 7-night stay they just did not clean the room. ”We are short-staffed, sorry”. That's it. Out of other 5 days, there was something missed pretty much every time: one day towels weren't changed. Another - no soap was left. Only one bed out of two was made the other day (seriously). Nothing tragic by any stretch, just really sloppy stuff. This is not a cheap motel. Pool area - there were no pool towels by 5 pm every day we stayed there. We would still rate this hotel 3-stars, because we love this place and want to come here again. But some service improvements are definitely needed.

Stayed here halfway to and from Banff. It was clean and there were not many breakfast varieties. You can make your own waffles. The hotel is relatively close to the railway tracks, and you can hear the sound of the train passing by, but it did not affect sleep.

We booked rooms on points with the Marriott Bonvoy program. The points were taken out at booking. Manager couldn't work with Bonvoy, so he charged us a very high rate for one room, $280, before trying to work it out with Marriott and us. We explained over multiple calls, would not change the fraudulent charges to the card. Very bad service, never again.

I arrived at the hotel at 3 am and called the hotel door. The front desk is like an Indian and Pakistani. The facilities are old, but they are relatively clean. Breakfast is rarely taken by itself.

What can I say about the Motel Happy Salmon, for a start is is not near Salmon Arm, but a drive away. It is situated at a place called Canoe, which has no facilities at all. It is also a 2 km drive from the lake, which is across the main road in Canoe and has a small General Store and a sometimes (I imagine) open bar /restaurant but not when we passed by. The room obviously once had a functioning kitchen, but no more, and this was made very obvious by the threatening signs and cable clips securing the cupboards. I have never encountered a hotel/motel room with so many warning signs of fines if you disobey. It made us frightened boil a kettle (we had our own teabags). The small shower was OK once we worked out the functioning. The bed was clean and comfortable but the room looked as if it had been furnished from a Thrift Store.