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We have stayed twice a month for 3 to 5 days at a time every month from April to August. Absolutely love the hotel. We did a previous review and issues were resolved. No resort fees so far. Beds are so comfortable and pillows firm unlike the ones that disappear when you lay your head on them. The ****** is what will keep us from going back. Very tight machines. Small wins but nothing worth mentioning and certainly not amounts that I even remember. Bring snacks as there isn’t a place to get reasonably priced snacks. A chocolate bar in the Vending machine costs 2.75.

On checking in was told “Only government issued ID!” Offered my Canadian passport or health card. Was told ‘Only a drivers license will do.’ Receptionist was rude. As if I can produce a drivers license on demand. She looked at me as if it were my fault. Hotel policy! Now she had a’too bad for you lady!’ expression on her face. Another lady came out from the back and suddenly I was ok. Given a second floor room after asking for first floor because of our dog. “Hotel is full!” (9pm parking lot virtually empty). Our dog got stressed over the tiled stairs and refused to go up. From her desk the receptionist could see this. Suddenly a 1st floor room was available. Was told on checkout the generally drivers license is the preferred ID .Also told that somewhere it is written in TINY print as policy. ’Tiny’ his word not mine. Never did find it. If they can notify you in bold print about the $250 precharge, they can in same bold print notify you of the ID issues. Extremely bad service! Also was told that the reason they do not like passport or health card photo ID as their staff should not have that info available to them! (think about that for a minute!). Have traveled all over the world and never had an issue like this before. Won’t be using the Comfort Inn chain ever again! If you have a pet..ok…otherwise go to the Ajax Hilton where we always get the best service available.

We booked a one night stay through *******, as we were passing through the city. When we arrived at the hotel they were not able to accomodate the type of room we needed, not even close. We didn't have a choice as it was late so we stayed anyway. They offered us a 30% dicount and said that I needed to inititate the discount from my end and they would approve it when ******* called them, when ******* called them they hung up. When I called them to confront them about this they insisted that they didn't hang up but rather approved the discount. Which was not the case. Beds were comfy, pillows were terrible, pool was great, breakfast was your regular hotel breakfast nothing special.

The check in was easy. The staff were super friendly and helpful and patient. There was quite a line up for check in and the two gentleman on the desk checked in people fast and were friendly to everyone. The room was very clean and the beds were one of the most comfortable beds I've slept in at a hotel. I would rebook here without hesitation!!

Right on the highway so noisy. Room cleaning is only once every 5 days!. Towels are a commodity and WiFi was non-existent in the room. As a plus cell signal was at best weak if any in the room. Shower was so narrow, I had to turn sideways to wash or I kept hitting the walls and shower doors. As a plus, a Hilton property and HH members don’t get preferred WiFi? Should have opted for Hilton Garden Inn next door!

We stayed here to avoid staying downtown Toronto and get a little better value for money. I was a quick 10 minute walk to the GoTrain station for a $10 ride (1hr) to Union Station. This is a viable option to avoid driving downtown. There are a number of restaurants in walking and a short drive away too. Check in was fantastic and quick with a nice employees who were fantastic. In fact, we left our car there for the day before checking in that night, and they had no issues. We would certainly say, the employees we interacted with were top notch. We had a nice room on the second floor and it was clean and comfortable. It was obviously recently renovated. We had a great nights sleep. There is a weight room and outdoor pool too, that looked good, but we didn't get a chance to use them. While the breakfast area was tight, it was clean, maintained, and had a good selection of food you normally see at a Holiday Inn Express. This will be an option the next time we are in the area.

Stayed at this motel on our way home from Toronto. Front desk person not overly friendly and did not accept my health card as ID? not sure why ,had to show my drivers license . Room was bare bones, bedspread was a sheet over a blanket not exactly impressive. When the air was turned off you could smell the stale smoke. Room was very small, no microwave but did have a fridge. The room itself was clean and for that we were happy . No pictures on the walls just bright orange contrast walls,which was not very appealing. Disappointed as from the outside the motel looked very inviting but it was a different story once we had settled in our room.

We celebrated New Year's Eve in this area. The hotel was nice. The hallway was clean and bright. The room was clean and had a separate living area. The staff was friendly. We will be back for our next trip.

Staff was friendly, room and common areas were very clean, internet was reliable and quick, breakfast was terrific! Only complaint is the bed covers. They were extremely thin - 2 bedsheets and a very thin blanket. Throughout the night they would slip off or get entangled, so I was waking up to fix them. It interrupted my sleep which is the only reason I am writing this in the review. Otherwise, our stay was terrific!