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We were staying at the hotel for 1 night while visiting our sons in Hamilton. Check in was an unfriendly, bordering on rude experience. It definitely seemed as I was interrupting the desk clerk from scrolling on her phone. My husband and I were in separate cars & I arrived about 10 minutes before him. He had booked the room with a government of Canada rate, & because he (& his ID ) weren’t there yet, my daughters & I couldn’t check in. She was quite abrupt, just turned away, jumped on the counter & went back to scrolling on her phone. When my husband arrived, the other desk clerk was free, so we approached her. Again, she demanded his government ID to prove he was an employee. Now, I don’t know if this woman has been living under a rock for the last 3 years, but as he works from home, he does not have an ID badge. The government does not issue business cards either. He showed her emails, clearly addressed to his government work email address (only way you would have a .gc.ca email is if you’re a government employee, but that really seemed to stump her. She said “I don’t know all the government departments”. No one was asking her to! Anyway, in the end she “made an exception” & also “an exception” to allow the rate for both of our booked rooms, as she said only 1 room is allowed at the government rate…someone needs to tell that to the Marriot booking agent who booked the 2 rooms! I also know that a maximum 2 rooms are allowed. Not once through this exchange were either of us rude or demanding, but the clerk was miserable for no apparent reason. The hotel was good enough for the 1 night, though the location was not great. I’m sure there are better, more welcoming hotels in the area that I will be staying at the next time I’m in the area.

Another trusty stay at the local Hilton. This time I was here to use my coins and have a convenient place from which to launch two separate expeditions: first, to the Lit Live Reading Series at the Art Gallery of Hamilton; and, second, to my favourite local bar on James Street North. While I enjoyed some of the literary stylings at the first event, things were ultimately disrupted by an untoward event (the second of the past three months, if memory serves). Things took a similarly negative turn at the second establishment of the evening, although I suppose that was further inside the realm of the expected. At any rate, I survived, and the Hilton was there form me at the end of a hard day once again. There was also a heaping complimentary breakfast in the morning, which helped me transition back into a daily routine of (somewhat) respectable adult living. All of this was very much appreciated! (Although, in spite of the suite-lack amenities and fantastic showering experience[s], there was still [predictably!] no robe with which to complete my relapse into comparative luxury.)

I liked this place when I stayed few years ago, and it is still excellent. It's not too far off the highway. The room was in perfect condition, staff was friendly and it was a comfortable place to stay. It does not have free breakfast, but there is a Denny's next door. The upscale sports bar that is part of the hotel is excellent with great service. And if you need anything, there is a Walmart across the parking lot. I would gladly stray here again.

I've traveled quite a bit and spent a lot of nights in hotels. Often a room will look good but then there are flaws in the room design or the furniture is uncomfortable or they went cheap on an accessory. Not here. The design and the details were spot on. Some examples. The TV was large with a good picture and a great selection of stations plus all the popular internet channels. The desk was large providing an excellent work space plus plenty of room for all the incidentals. The bed was very comfortable and had 4 good pillows. The air conditioner worked well and was not overly loud. The bathroom was typical in size but perfectly designed. Walk in shower with 2 heads (one was an overhead waterfall). The counter surface was large enough for toiletries for 2 people. There were hooks and hanging bars for towels in the right places. The room and entire property was super clean. The staff was friendly and helpful. All in all, this wasn't the fanciest hotel I have stayed in yet everything was perfect making this one of the most enjoyable hotel stays I have ever had.

The room can be, the inexplicable extra charge, it should be wrong, the customer service communication has not responded for 4 days, simple things, why is it so complicated?

A fabulous hotel. So much fun!! All the rooms are named after something Italian; I stayed in the Pavarotti room with a hot tub. Bliss!!

The suite hotel is very spacious, the room is hygienic, there is a small kitchen, can make simple food. Good location, ten minutes walk from shopping center Jackson Square, shopping center has a large Chinese supermarket, very friendly to people who don't like Western food. There are small supermarkets, restaurants, etc. around, very convenient.

Amazing place to stay...always! Staff is friendly and helpful. All areas, especially rooms, are immaculate and very well-maintained. Excellent rates and location. Rooms are incredibly spacious. Only place we stay in Hamilton-about once a month for the last few years. Easy to get early check-in and welcomed upon our arrival. Bed and pillows are so comfortable. Hot breakfast included-good variety of food and drinks. Most definitely best place in town!! Highly recommend this hotel! Carmela P.