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My husband and I recently stayed at St. Eugene and absolutely loved it. Check in was very smooth and the staff was very nice. Our room was large, spacious, and clean. After spending double the amount for a very small, old hotel in Radium that was a ¼ of the size, this was such a nice change. We loved exploring the property and reading about the history. It is a beautiful place. We enjoyed a trip to the pool as we had just had a long, hot journey on a motorbike to the hotel. The pool water was a bit dirty but it was late in the day on a very hot day and the pool was filled with a lot of people (mainly children) so it was not surprising and not that bad. Upon check in we had asked for recommendations for supper and were told that the prime rib dinner in the ****** was good. It was amazing. A little pricy at $30 a plate, but it also came with a $10 game credit, so the price was actually only $20. Our biggest disappointment (and the reason I have not given 5 stars) was the restaurant at the pro-shop. We had taken a seat and waited for 15 minutes before we even received our drinks - coffee and water. The temperature on the patio was climbing so we decided to move inside where it was a bit cooler. We watched numerous people come in, eat and leave and we didn't even see our waitress. When we asked how much longer, as we wanted to get on the road before the heat got too intense, her response was ”Oh - do you have a tee time?” Finally, after an hour, we told her don't bother. We are leaving. We then found out that our breakfast had not even been started at that point. She knew that we were not happy as when we went to pay for our coffee, she comped it. The A&W was more than happy to make us breakfast and take our money. We definitely will be back but will avoid the pro shop.

What a beautifully restored historic hotel that is right in the centre of Cranbrook. We were welcomed by Jim, the receptionist, who was friendly and was available to answer all our questions during our visit. Our rooms were clean and equipped with microwave, mini fridge, kettle and coffee maker. Beds were comfy and food at the restaurant was good. Would love to stay again if we are in Cranbrook.

Good location, one night can be

This was our second time staying here in the last 3 months. O’Neil at the front desk remembered us and once again provided a great check-in experience. The rooms are updated and modern, and most importantly, extremely clean. We were in room 202 this trip, which had two twin beds in a separate room as well as a beautiful full kitchen. Perfect for a travelling family. Highly recommend and will be staying here again.