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Nothing out of ordinary for a business hotel Wifi is really not good, the management said: ”after some road repairs the signal became unstable

I made a reservation at the hotel, reservation no. 624583, with check in day 15 and check out day 16. I booked by the phone and the attendant got a extra bed, as I would stay with my wife and two more children aged 8 and 2 years. When I arrived at room 33, I wasn't completely clean, there was powder and two traces in the bathroom, but I didn't say anything, because things happen. We left the hotel around 18.30 and we returned around midnight. We got to the second floor park and the lift was off, and we had to go up with the 2-year-old baby on the neck by the stairs. The receptionist said it was for security reasons and that we should have warned when we entered the parking lot and that this information should have been checked in when we checked in. Then we went to the room and the door opening card did not work. I went down the ground, the receptionist made a new record and nothing. I went to the ground again, made a new record and nothing. I went down again and now the receptionist went up with me and noticed that the lock was not lighting, it was not a problem with the card, but with the lock, the receptionist acted on some people, who passed some procedures, but nothing. They tried to open the master key and nothing, they tried to open with a device and nothing, the receptionist tried to call the manager at the hotel, but his cell phone was off. He heard the message ”This cell phone is out of area”. The receptionist went to the manager's room, but the manager didn't take care of the door. What is the function of a manager who is absent when it needs, isn't it? The receptionist then wanted to change our room, but my younger son wears a dressing and all our things were closed inside the room. But there was no room available with extra bed. After more than an hour of several frustrated attempts, remembering that I was with two children, the manager with the biggest face of the paw appears ”hey, are you the guests of the 33?” Every smile, And she said, ”Oh, it must be the pile that she has downloaded, and I will take the key and exchange it, and when I am questioned whether this simple pile exchange procedure should not be passed back to the staff, She said, ”No, it is true that the manager is indeed indeed that guests are out of his room, tired with two children, while the manager who should be ready was sleeping; that is, when I asked her where she was, She said, I was sleeping, so far, no problem, but I should leave the cell phone connected and not off, so that it would not be disturbed. We passed through a total disrespect never seen before, I would like to say that the Commission has not been able to take the decisions of the Commission and the Council, but I would like to say that the Commission has not been able to take the decisions of the Commission.

Excelente hotel da rede Íbis! Fiquei surpresa com a qualidade do atendimento de todos ! Desde o check in até o check out ! Limpeza impecável , excelente café da manhã, quarto com boas camas, silencioso , boa qualidade de toalhas e ducha! Conheço vários da rede e este hotel é o melhor que já fiquei pela rede Accor. Certamente retornarei !!

Atendimento excelente, quarto muito confortável: cama, ar condicionado, chuveiro e wi-fi, tudo ok. Café da manhã bem servido em um restaurante espaçoso. Estacionamento gratuito e com vagas para todos. A área da piscina é boa, mas pelo uso intenso achamos que a água deveria estar melhor tratada. A academia também...não havia itens para higienização e esteiras e equipamentos estavam cheios de suor. O elevador é bem pequeno e parece ser uma adaptação a um antigo, algumas vezes não funcionou.

Location good. Room size enough for a short stay. Room not good for work. Small table. The worst is that hotel will not make up your room everyday. Rooms will be cleaned after every three days of stay. When you ask why your room was not higienized nor cleaned reception personel days it is a new protocol of the hotel chain! And they say that I signed a paper agreeing in that! Inprobably signed but would be nice somebody from reception or reservations or hotel site make it clear. If I knew in advance would never stay on this hitel with such a stupid lack of service of higienization, specially in times of pandemy. No new towels nor cleaning at all! Yes! Belive me! Accor hotels always surpriseme for bad! Never Addagio again!

Fiquem no quarto com banheira, ela é pequena, para uma pessoa, mas atendeu as expectativas, o quarto era grande com mesa para trabalho e mesa central com cadeiras, há serviço de quarto / restaurante, mas não utilizei. O café da manhã é ótimo, com muitas variedades, a equipe é super atenciosa e a localização excelente, possui estacionamento no local (pago a parte). O local está precisando de manutenção, embora esteja limpo, tem aspecto de velho, a vista da banheira era um buraco no teto do lado de fora do prédio, não compromete. As toalhas tb já estão precisando ser trocadas.

Quality Hotel Jundiai, it's part of our house. Whenever we go to Jundií and where we host, always clean, carefully careful, sympathetic and requesting staff, good breakfast and for us is a great location, easy access to the road, the city centre and is next to a Carrefour and despite It is super silent to be practically the road margin. We recommend it!!

I liked the hotel and the location. Check-in was a little slow, but the stay was worth it. The room makes excellent use of space, but the ladder on the air bed in the 3-person room hurts your feet a little. They also provided a blanket for the air bed, which is terrible for those with rhinitis. I missed having an exhaust fan in the bathroom and possibly a screen so we could change in more privacy after showering. The shower is by far the highlight. Really really good. I loved the pool in the lobby. As for the fitted sheet, I found the texture a bit strange, reminiscent of something a bit plasticky, and the pillow a little high for me, but I think that's more up to each person and not the experience in general, which was great. I was only more bothered because I couldn't book breakfast through the app and it said there that I could pay R$30 per person separately for breakfast at the reception and they presented me with a price of R$40.