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The hotel is sensational. Located in the city centre, but close to everything. The hotel was very attentive and requested. All we need was answered promptly. The pool is a delicious relaxation. The room is very large, the hot gas showers are very comfortable, the cleaning is perfect. The breakfast is spectacular, full of options and a home-served food with much love. I recommend that everyone know the hotel.

Good accommodation, educated staff, excellent location.

Big hotel, good facilities, very clean, excellent service, good location. Good swimming pool with spacious environment, simple breakfast but good. wide room, good shower. Parking. The only reserve is accessibility, although the room has adapted the wheelchair did not pass through the bathroom door and the pool does not get into the water.

The hotel staff is not very sympathetic, I recommend to whom the business trip is, but it is a little bit outside the BR.

Breakfast coffee with the necessary fruit, bread, cake, coffee, milk, juices and yoghurt and all safety against contamination. Excellent cost x benefit ! The hotel is located in the heart of the city, close to the shopping area.

the room has lack of maintenance (the finishes lacking among other details)... the lift was not rising up to the 4th floor, and the attendant even seeing my agony in and out of it, after I asked to magnetize my card, he clarified that the lift would undergo maintenance and had problems, that I should use the other side ... at any time I was informed that I could move through the hotel parking to Canoas Shopping (I found myself when debriding the parking patio)... the restaurant on Sundays has no kitchen, except for frozen pizzas or lasagne ... the kitchen team, bar, and cleaning are extremely careful, this fact that cannot be taken into consideration, by some people of the reception!!!

It was a comfortable experience. The location was very close to the Airport thus making it easy together to your flight in a timely manner. While there was repetition in the menú, the taste was very good. The staff was very curteous and pleasant despite the language barrier.

We have two main Accor properties next to the Salgado Filho Airport, one Ibis and this Novotel. I am a frequent guest in both franchises, but for this time I chose Novotel to have a more refined experience. For my surprise, I had the feeling that I went to the wrong place and stayed at Ibis. This is not bad at all, since Ibis is a very honest chain, but I was a little disappointed. To start I used the paid self-parking, no vallet parking, which is good in pandemic times, but unusual in Novotel properties. Second, the design of the rooms (mine was a standard one) was quite the same of an Ibis one with slightly better furniture and materials inside. The restaurant at ground floor also seemed like one from Ibis in an open space. Breakfast was as expected. In summary, there is absolutely nothing wrong with this property, staff is friendly and room service works fine. Maybe my expectations were too high. Daily fare is around USD20 more than the Ibis located half mile from this Novotel, which seems fair.