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Very poor service. I do not blame the only two staff on duty who were clearly stressed and under pressure trying to serve meals to a coach load if tourists booked to stay overnight. Informed the two of a food allergy that was totally ignored and the meal contains the peppers that was asked not to contain. I totally blame Best Western management for poor staffing and inadequate training of the staff. Had the allergy been a peanut allergy it could have been fatal. Come on best Western get your act together. We have used Best Western on many occasions such as Canada and many other counties. Best Western will be a chain of hotels we will ensure to avoid in future holidays. A total failure of Best Western standards and very poor management.

Extremely compact room but beds were OK. Very nice walk in shower. Buffet breakfast was vey good, available from 6am. Tea and coffee was available in restaurant from 4:30a am. Entrance to car park was poorly lit making coach parking very difficult.

The hotel itself is nice and is well furnished with good sized, comfortable rooms. We stayed for one night going down to Bavaria and again on the way home. Check in was easy and the staff were very helpful. The hotel is fresh, modern and ideal for an overnight stop over. There are shops and restaurants a short walk away if needed, as no evening meal/food was available. My room on the way out was comfortable and clean with great in room facilities including a lovely walk in shower and nice comfy beds. Both shower heads were in dire need of descaling and the rainfall shower sprayed every which way but down meaning I couldn’t use it. The air con was an added plus and soon cooled the room down. All 3 rooms I had were the same layout and had the walk in shower with Rituals soaps/shampoo provided. Worryingly, on inspection in the room for my return journey I found a dead adult bed bug on the grey pull out futon chair. I saw this as soon as I lifted the cushion and there was also a dirty tissue inside the cushion case. This suggests cleaning staff had not checked that area very thoroughly as it was easy to spot. The actual bed was clean with no signs of other bugs, but I was not taking the risk and was moved rooms immediately. I always inspect rooms thoroughly in any hotel before bringing my luggage in for this exact reason. The reception were most helpful and moved me to the other side of the hotel straight away, but it did cause me a lot of anxiety and I had a poor nights sleep as a result. No one wants to find that in their room!! The second room provided was clean with no issues identified other than the shower heads needing descaling. The breakfast offered was tasty with a good choice of food items and drinks. Porterage was included in our package but I took my own luggage up and down to the rooms. The rooms had a nice large tv and plenty of channels to choose from. The adjustable floor light was nice to leave on at night for a bit of light in the room. I would recommend the hotel and would be willing to stay there again. Hopefully they will start offering evening meals as this will be a huge plus for weary travellers who don’t want to walk down a main road to get to a restaurant.

Very beautiful hotel at u calm surrounding vegetable Grand parking Friendly home - fast checking by mail day J that facilitates the formalities spacious hall of reception with bar / resto - resto very good price of dishes between 20 and 25 euros Café and tea to disposition H24 in the hall Room in line with what is expected in a Ibis Littery very well Hotel very quiet no noise perfect for rest Buffet small dej classic but copious : eggs broken bacon sauces wine bread butter pancakes juice of fruit I've enjoyed the 5 days past down I'll return with pleasure when I'm back by Louvain

We arrived in to the hotel quite late as our late flights from Dublin had been delayed twice , so it was after midnight and two tired children and family’s went to check in , Tom the receptionist mixed up the rooms and the credit card didn’t work as my number was in my phone which was dead , I just said let us in and I’ll charge phone and come back down which I did , I found this could have been avoided if everything had of been ready for us , I paid for an upgrade which was €20 a night extra well worth it as we were now facing the quiet garden courtyard are very nice as was our room two . This is a very modern hotel relatively new hotel , we went aloud to let the children touch the expansive plane in the foyer as Tom said it was 2k , lovely indeed but try telling our 4 year old not to touch this big toy . Restaurant in hotel is brilliant, food , service and breakfast was brilliant too although scrambled eggs need to be cooked a little more . Altogether I recommend this hotel and a little French should be learnt before your visit . I did feel in general that the hotel seemed to cater more for dogs than they did for children of the quests but that’s my opinion.

We loved · This is a quiet and nice place in the centre of Gistoux. L'hôte propose un livret avec de nombreuses promenades ou randonnées cyclistes à réaliser à proximité. N'avez pas aimé · 😡L'obligation de payer en liquide alors que *********** déclare que l'établissement débitera le montant avant le séjour. 🪜The access to the rooms may prove difficult for people with reduced mobility. 🏖The host being on holiday was replaced by his son who was very helpful but: ▶️The host was impersonal by SMS. ▶️The door handset was detached and forced us to go out through the garden. ▶️The Wifi was just changed and the code reported in the room and the code on the door were obsolete, so no Wifi... the first night.