Best Kelmis Hotels

Séjour improvisé à la dernière minute. Le but était une participation à une compétition sportive dans la région le lendemain. L’hôtel est très correct dans un endroit calme avec parking gratuit. Il y a néanmoins un problème, de bruit, au niveau des châssis, un grincement permanent et irritant, mais je ne sais pas du à quoi car paradoxalement nous étions seuls clients à l’hôtel Donc c’était très calme et tant mieux. Le petit déjeuner est très bien aussi, normalement sous forme de buffet mais ici servi à table (Covid oblige). L’hôtesse d’accueil est très gentille.

We were nicely surprised by this new (or recently refurbished?) family-run hotel. It is very cozy, laid out in a ”motel” style where each room is entered from either the courtyard or a courtyard balcony. We did not use the swimming pool but its use was offered. The courtyard garden and surroundings are beautifully kept and fit well with quite picturesque neighbourhood of Eynatten. There are five restaurants within a walking distance if you happen to arrive, like us, on Sunday night when the hotel restaurant is closed. The breakfast was very good and when there was a slight confusion as to the time the brakfast started, the family started running around and managed to start the breakfast within minutes after our (early) arrival to the breakfast room. The location close to the highway makes it a nice place to stop on a long journey.

For the price I paid for my room, I expected a LOT more. I travel a lot and very often around Europe and the USA and this hotel is one of the worst value for money hotels I have had the misfortune to experience - you are charging PREMIUM prices for dark, miserable rooms where I even had to cliimb upstairs to go to bed. The bed was on a mezzanine where I had to stoop to avoid banging my head on the ceiling as I am a tall man and the polished wooden stairs made me feel very anxious that I would slip going down them especially in the middle of the night. The coffee cups were damaged (chipped) and you have the AUDACITY to offer cheap recycled toilet paper in a a dispenser that I have only seen in the cheapest BUDGET hotels!!! Not even a roll of toilet paper!! Cheap single sheets from a plastic holder!!! And you charge €184 per night for THIS?? It is ABSOLUTELY SHAMEFUL. I am not happy AT ALL with paying such a high price for an overnight stay . You should be charging HALF the room rate. Unfortunately I had no time to ask for a better room or a refund as I had an evening engagement in Verviers but I will not be staying in your hotel again. Whilst the woman on the checkout desk was apologetic and offered me contact details for your customer care team for a future stay in one of your hotels in the region, this is not going to happen as it will be at least a year before I return to Verviers/Spa and I would have preferred a partial refund instead. I most certainly will not recommend your hotel based on this experience. A refund of at least 1/3 of the price of my stay would be helpful but I suspect that is not going to happen.