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Disappointing experience. Would recommend looking elsewhere. I booked this hotel for an overnight stay on a road trip to Brisbane. Due to bushfires, the Bruce Highway was closed and my arrival delayed. The office phone number went to a message bank, despite the pre-recorded message saying the opening hours were till 9pm and I was calling before this time. My wife ended up finding an after hours number to get the late checking details. Suggest the message be updated. Room was poor quality. After the long drive, I wanted to chill with some tv before bed. However, the TV in the room didn’t work, I suspect it may have just been flat batteries in the remote. This is something that ought to be checked and reception was closed due to my late arrival. Whilst the room was largely clean, the bathroom was not the same. There was mould in the shower, and the toilet seemed to keep running. The only positive I have from this stay was the comfortable bed.

Rooms are modern, clean, comfortable and quiet! Everything you want when you're away from home. Check-in and check out was easy with the lovely staff. We are frequent visitors to Mackay and will happily choose to stay at the Mackay Resort Motel again.

I flew in on Friday night and reception was shut. So there was a note on the door for my room number. The light and fan was on. The room was very clean and the shower pressure was the best Definitely worth the money to stay here Undercover parking.

Had a two night stay in two different rooms as we were not sure if we were staying a second night until later in the day. Both rooms were spacious, great showers, comfortable beds. Kids (9 and 4) both loved the playground and pool. People were absolutely delightful to deal with. Also a great pub across the road for easy dining options. Or there's microwave, toaster, kettle and fridge in the room for an easy stay in meal. We will definitely be staying here when we have to stay a night in Mackay again!

I stayed here for a work trip. With undercover parking right at the room door, it meant the car wasn’t sitting in the sun getting hot! The room was clean & comfortable. With 2 queen sized beds I was able to take my pick. Being on a main road also means they are easy to find. There is also plenty of food options close by should you wish to eat out, or you can try the on-site restaurant.

What a Horrible Place! From the time you book in and enter your room, it sends shudders down your spine as you are entering the 1990's. The place is so old and run down it's not funny. I used to stay here in the late 90's and found it warm, comfortable and clean, but nothing could be more further from reality. Nothing has been spent of this property since then or that's what it looks like. Restaurant closed due to covid? Thought Covid issues stopped 12-18 mths ago. Advertised Breakfast, no such luck. Owner advised to go across the road to pub. Rooms - Oh dear! I really don't know what to say other than Keep Clear! Couldn't even have a coffee as they didn't supply any milk, tried calling reception and visited reception, but doesn't open until 10am!!! The towels supplied also looked like they were used since the 90's as they were thin, rough on your skin and scraggly. These was even a wet towel left behind the door. Shower only had enough pressue to trickle out & when someone else turned their water off, you only got extra hot water not pressure. Great when your rinsing your hair & water turns hot. Soap holder broken off and laying on shower floor. I now understand why most other Motels along this ***** were booked out & this one had plenty of vacancies. Never Again! Only reasonable point, the bed was comfortable.

Greeted with a friendly smile. Booked the pet friendly room. Absolute pleasurable stay. The room did not stink of previous dogs. Beds comfortable and the reception staff were very friendly and guided us on our way to best local food and attractions to see.

We've always stayed at the Rose, Lynda and John were great hosts and the breakfast (included) was great, the restaurant nice and handy with well cooked meals - sadly this time around we've decided we won't be back - room was OK but furniture old and battered, the fridge almost falling through the base of the cupboard which was chipboard - restaurant no longer operating and nothing was working with the 'free' breakfast - the water in the urn lukewarm, the toasting machine playing up and very basic spreads for toast, a few cereals, and that was it. Only white bread offered and had to dig in the bread packet like everyone else was digging - not very hygienic in my opinion. We ended up giving breakfast a miss after the first day, very disappointed that the new owner hasn't done anything about improving this tired old lady.

Nice and clean room. Comfortable bed to sleep. However it was close to airport so you can hear the noise when the flights are around but it won't be any of night so don't worry about when you sleeping. Nice place to stay if I got chance would be visit again. BTW when I booking from trip.com the staff said they didn't receive my information from the website but they solved at the end so no drama at all. So I will recommend you guys if you booking for this please make a call after booking to confirm to avoid any incident.