Best Preston Hotels

Wow, how sad. I had previously stayed at this motel, and it was exceptional value for money. How things change. I'm in Melbourne due to my daughter being in the Austin Hospital. I am currently on crutches following knee surgery. On arrival, I found a park (no disabled parking), I checked in as i was aware you could not check in past 7pm, was given a key and directions that my room was down the hall, l put my stuff in the room, and went straight to the hospital, arriving back at 8pm. Arrived to find no towels or facewashers in my room, just 2 bath mats. There were no instructions on how anything worked. There is no reception to get towels. Just a bed, shower, microwave, dunny, and kettle. Next morning, I had to leave early at 8am. Again, there is no reception. Left a note advising that there were no towels, facewashers, etc, in the room and requesting the password for the WiFi. Got back again at 8pm to the ROOM TOTALLY UNTOUCHED, NOT CLEANED, NO TOWELS, NO BED MADE NOTHING! And NO RECEPTION to have anything changed. Again, I have to use a bathmat after a shower. This morning, I go to check out at 8am NO RECEPTION! At 8.15, reception opens, l advise the young lady of my experience to which she apologised. All in all, if you are after a bed (hard as a rock), a shower with no towels, noisy air-conditioning, a toilet, kettle, microwave, instant coffee and tea, cup, and teaspoon, are used to lots of road noise, like to be woken in the middle of the night by other guests talking in the corridor, not in need of a disabled park, can handle stairs, have no instructions on how to use anything, have hidden light switches, have very unkempt outside areas, then the Bell Motel is for you. This is just really sad. Be aware. Ps. On the morning of check out, whilst waiting for the 8am reception to arrive at 8.15, I noticed a QR code on the back of the key. When scanned, this opens a compendium that does have the WiFi password. It also states that the room will be cleaned and replenished daily. It also has a range of terms and conditions that the booking website did not have. I really hope that this place can return to what it was last time I visited, reception that was available during the advertised hours, information on how to get things out of hours (such as towels), the basic breaky which was excellent, comfortable beds, rooms cleaned as expected and...towels. Best of luck when booking.

Was a lovely place to stay. Will definitely stay there again when visiting Melbourne. Clean , staff were lovely , security parking . Easy access to local coffee shops. Highly Recommended

very location hotel close city, close tram ,close cafe ,close garden

Our second time at this very good Motor Inn. It’s not in the CBD of Melbourne but with the excellent transport system it might as well be. Large room with all the amenities we stayed a week and was there mostly to just sleep. If you’re looking for something a bit out of the CBD and like to use public transport, give this place a go. Reasonably priced and recommended.

Just finished our third stay at this park and we continue to be impressed. The facilities are always clean and the bins are always empty. There’s a nice pool and spa as well as a laundry with plenty of washing machines and driers. There’s even some private ensuites but I’d go for the older main showers. They are exceptional. Plenty of hot water and great water pressure.

Great concept and the rooms are well done, some staff were ok but check in staff are shared between Adina and Interlude, they weren't helpful or knowledgeable. More than once when we asked questions, we were sent to someone else who then also may not have answers. Biggest disappointment was some things are very different to what's advertised. We were looking forward to enjoying time in the well-advertised Olivine Wine Bar, well too bad, despite it being advertised as a highlight and open 7 days a week (opening days have changed since we were there, not before) it wasn't open. Interlude had no food or drinks available for the evening we stayed. We had to leave Interlude and go to the fast-food outlets in the external complex. We could exit Interlude and access the fast-food outlets from an internal complex door but to re-enter Interlude we weren't able to use the same door. Apparently for security reasons, so we had to exit the complex and walk back via dimly lit foot paths. Clearly the security being considered when this decision was made was not the security of paying guests. The pool was advertised as exclusive to Interlude guests and 35 degrees, it was not exclusive, no private time as advertised and speaking with another person there he'd measured the water temp as 27 degrees. It was cold. Breakfast was very good, great service and good food. All in all, a great concept very poorly executed and very little concern for providing what is advertised to the paying guest.

Our stay here was amazing, the apartment was big and spacious even equipped with a dishwasher, washing machine and dryer. Overall the hotel is very new and clean, and right next to a small shopping mall with a grocery store, eateries and a cinema. It is rather far from melbourne city area but easy to get to with a cab.

In general, it is not bad, that is, the hotel does not provide slippers. It is not available in some hotels in Australia. The supermarket is quite convenient. The supermarket does not sell slippers. I ran a few places before I bought it. Summer's summer drag and drop

Nice hotel, normal check-in time, so no early check-in or late check-out. Early check-out can put the key in a small box. The front desk was very friendly and helped us with our luggage, and there was no charge. The location is good, it is very convenient to take the train and tram directly to the city.