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Where do I start? A winery without wine three male colleagues and I on business . arrived at 7.30 pm to check in and have something to eat Check in was at the bar where the locals with their mullets and tats had made themselves comfortable on the ratty couches. We were advised to order our meals as we checked in because the kitchen was closing As we ordered, we were moved aside as the 2 barmaids on duty removed a patron who had become violent. Having completed our meal ( nothing to write home about so I won't ) we gathered our belongings from our vehicle and passing by the locals on the couch were asked with a snide giggle , if we were sharing a room I can assure you unlike the locals, we don't all sleep together. The rooms are badly maintained with paper thin walls and chipped cabinetry. Apparently hot water to the bathroom basin is an optional extra . Our arrival coincided with a Thursday night wedding ( who gets married on a Thursday?) The resulting noise from the drunk wedding guests stripping off and swimming in the pool then fist fighting each other made sleeping difficult . No breakfast available week days only weekends so it's off to Maccas before we begin our work day. After our first meal we decided to eat at the local pub, pretty good food, we'll done Crown Better nights sleep , no wedding. Breakfast ok but slow and the coffee very weak. House keeping us practically nonexistent with bedding simply pulled up over what ever is on the bed ( see photos) Breakfast the next morning was a nonevent , ”Sorry, they'll be a wait , we've run out of bacon and eggs) Off the Maccas we go again. How would I rate St Francis winery ( without wine) I wouldn't Keep driving

Good value hotel, high quality service, hotel has very good chef, barista, bartender, high quality and reasonable price dinner, barista is very very friendly, offered to make us free coffee, hot chocolate And also send a variety of snacks. We asked to adjust the room, the computer was out of order, and we waited for a while. The hotel staff offered us a free dinner and told us to order whatever we wanted. It was a wonderful experience to have a good Irish band performing every Wednesday night at the hotel.

Booked table for 4 in Bistro on Tuesday for 12 noon lunch. Arrived 10 minutes early no problem and was shown to table overlooking the beach and Jetty. What a pearler day great weather great service and top class food. Drinks also varied and good value. Not sure which hotel some of the poor reviewers went to but it obviously wasn’t this one. Keep up the good work. We have rebooked to return in June for a bimonthly luncheon Regards Peter

If you've gotta come to town for work, this is the one. It is quite, comfortable, basic and good price.

The room was spacious comfortable modern and provided all the desired appointments. The bathroom exceeded expectations and was larger than most. We had chosen a room with a bath. Very good decision and very impressive room. The food was excellent although the choice was limited. We were disappointed however that there was no room within the dining room the upmarket dining area for hotel guests to eat so there would have been a wait for over an hour to get a table. Clearly the dining facilities are attracting many locals to eat there. This means guests often have to eat in the less quality areas. We did think the meal choices was limited for an upmarket hotel

We haven't stayed in the accommodation, but we ate at the restaurant there recently. A group of friends enjoyed the Christmas In July experience at the newly opened Vik's Place Bar & Dining. Food was excellent and at $40 for two courses, it was good value for money. Vibrant atmosphere, friendly service, top quality cuisine. Highly recommended !!

The Grand is without a doubt all about the location! Given it’s ocean front position it should offer an absolute premium experience but instead falls a little short as it continues to date without much sign of refurbishment. The rooms are basic, the carpets old, the furnishings aging and everything just feels in need of some love. Bathrooms still have showers over the bath with shower curtains and the air con in the room wasn’t very effective (too hot despite being on the coolest setting). There was also a wedding being hosted during my 1 night stay and despite my room being on the 5th floor (ballroom is on level 1), I could hear the band/music until the end of the reception at 11:30pm. On the positive (besides premium location), the staff at reception / concierge were excellent. They greeted with absolute care on arrival and happiness during check out, despite being early in the morning. It felt like they enjoyed what they did and that’s so good to see in customer facing roles. Worth considering this hotel for a stay, just as long as you’re happy with basic ammenities in a great location.