Best Old Reynella Hotels

We were in a hurry and didn't have time to have breakfast. The room is quite big and should be able to accommodate an extra bed if needed. Can take children. The room itself is a double bed + a single bed. A family of three stays, sleeps more comfortably, and does not feel crowded. This is a country resort. The environment is very good. There is a parking lot and you can park.

Good value hotel, high quality service, hotel has very good chef, barista, bartender, high quality and reasonable price dinner, barista is very very friendly, offered to make us free coffee, hot chocolate And also send a variety of snacks. We asked to adjust the room, the computer was out of order, and we waited for a while. The hotel staff offered us a free dinner and told us to order whatever we wanted. It was a wonderful experience to have a good Irish band performing every Wednesday night at the hotel.

Excellent Facilities with wonderful water slides for kids.

Booking on Trip.com was smooth, although I paid up front and the hotel didn't realise this and emailed to ask me to make payment. Check-in staff were lovely, very helpful and courteous. The map with instructions to get to my room was a little hard to follow because the security door's keypad numbers were invisible in the afternoon sun until I pressed on the keypad. The single room was fine, basic but clean. I found the mattress very soft (prefer firm mattress), so my back was a bit sore. I had a great Bibimbap for dinner in the downstairs bistro and appreciated the 10% discount. There was some mechanical noise from a machine outside overnight so I didn't open the window for fresh air, though I normally would have. Great location by the sea and on Jetty Rd!

If you've gotta come to town for work, this is the one. It is quite, comfortable, basic and good price.

It's pretty good. This is my first choice when renting a house with my girlfriend, but the prices sometimes fluctuate a lot.

Great unit. Had lots of room and everything you need plus more. Perfect location for visiting family. Will be staying here again.

This is a beautiful Hotel in a fantastic location. It is truly superb however my experience with the staff was below par. I had to ask the cleaner not to talk incessantly and loudly outside my room at 8am in the morning. Breakfast was sloppily served and the breakfast buffet area was disjointed so people and plates are bumping, the omelette ordering system wasn't explained and the staff looked at me like I was stupid and causing them inconvenience. The pancake maker needs servicing. The CEO of the hotel was talking to his staff at 10:15 am which was 15 minutes before breakfast service stopped. I recognised him from his picture on the TV in the room saying how privileged the hotel was to have us as a guest, however he didn't smile at his guests or stop and say hello and ask perhaps how our experience was. He was aloof and disinterested and I think that is how his staff act too, eg the cleaner was not genuinely sorry for causing the early morning noise, nor was the reception staff truly respectful when they allowed a one hour room use extension but forgot to apply the extra time to the key lock so I was locked out and had to come down 8 floors to rectify get access to the room. The hotel has an offer that if you do not get your room serviced on a 2 night stay then a $10 food voucher applies. Well, that exercise turned out to be like stealing gold. I was eligible for $20 as I had books two rooms but staff were really reluctant to acknowledge this offer. It's a great idea as it saves them costs to launder sheets and towels and also saves costs to clean the room and replenish toiletries. I don't know why they appeared so reluctant to honor it. Except for staff and customer service this hotel would receive a five star rating from me but now only a three and a half.