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We stayed here as a group of 13 to attend a function at Maldenes. The staff were exceptional and rooms clean and comfortable. It was a perfect location to walk to and from our dinner venue and ideal with a swimming pool and park across the road for the kids. Panthers is also near by. On checkout we misplaced a room key and upon returning home found it which we quickly posted back. The staff were so understanding and worked with us to resolve. From a price point you can’t go wrong. We had people from from the central west, central and south coasts and Nepean Shires was the perfect meeting point. Cannot speak highly enough of this as a first choice when staying in Penrith, especially for families.

The place was great ..the staff are very accommodating and they are always attentive to our needs ..great stay and I will recommend to my friends who want to visit katoomba to find a nice and good hotel

It is hard to find GPS navigation here. The reception is very friendly and the environment is very clean. Originally we booked a four-person room, this time the accident rose to the 5-person family suite, the experience is good! And parking does not cost money, this is not common in hotels in Australia...

After a disappointing visit to one of Accors flagship venues we were understandably cautious about what to expect at the new Pullman Penrith. Admittedly being long time platinum Accor members we have grown accustomed to being looked after. Arrived and about to grab a luggage rack before a staff member appeared to assist us. Invited us inside and welcomed us as a priority guest, offered us drinks, complimentary reserved parking, baggage to our room and checked if there were any matters they could assist with before we went to our room. While we were the only ones at reception it was still seamless, professional and absolutely welcoming. We stayed in a end suite on the 5th floor and enjoyed the room and view of the Blue Mountains. The room is well equiped with a dual microwave oven, 3/4 fridge freezer and multiple power points for a range of devices, desk, cupboard, small table chairs and a large TV complete with a dedicated room smart device. Lighting was well thought out for a change. However, not big on the ‘green friendly” soaps as the pumps never seem to work and feel very budget hostel regardless of the ‘blinged up’ containers. Also not a fan of missing a top sheet. I sleep hot so find the weight and heat of the quilt really uncomfortable, though it’s not an issue for my wife. Unfortunately my wife was busy every day so I was a hotel husband and lone diner with her leaving at 6am and returning at 10.30pm. In spite of missing her company I was able to enjoy my meals ( the shared lamb I did solo with a generous side of split potatoes the highlight). The menu isn’t extensive but works. However, the highlight of the meals was the service from Kristy and Tiara that was as good, if not better, then any restaurant we have ever eaten in. Professional, personal and seemingly genuine. Such a contrast to our recent experience. Tiara was especially brilliant in organising Jen a takeaway breakfast and her meals to our room for when she finally returned each evening. She had also planned a dessert surprise for her if we had stayed longer. Really impressed with the hotel, restaurant, room and especially all the staff we dealt with. It was total class, impressive, appreciated and a credit to both management and the Accor brand. Our only disappointment we couldn’t stay longer. No surprise that they were totally booked out.

We were greeted by the friendly staff and check in was quick. The room is renovated and very clean. The bed was comfortable and the room warm in the middle of winter. The location was great with the Log Cabin very close and great option for dinner. Would definitely stay again if we need to visit Penrith.

This was perfect for me as I needed to be close by to the hospital, which is a ten minute drive away. Close to local eateries and the train station too. My room overlooked the car park away from the train track and train noise was hardly noticeable. The only real noise came from my hotel neighbours and it appears a lot of workers use the suites on a regular basis. I still slept very well. The bedding was very comfortable. The room was clean and spacious, the amenities very good and the staff friendly and approachable. Would definitely recommend. Thank you!

The service was good, the waiter was very friendly, and someone greeted me as soon as I arrived in the lobby. The room is neat and clean, and the water pressure in the bathroom is very good, which is worthy of praise. Anyway, it was a very comfortable stay

The ladies at reception are second to none! Unbelievably helpful! I forgot to call ahead to say I’d be arriving after hours, I was a bit panicked. Got here and called the after hours number and Jess couldn’t have been more helpful. She had already sorted out our key. Next day I cut my finger.. again the ladies gave bandaids for me, then I tried to wash and dry some clothes but I think the washer didn’t work because our clothes were still very wet. Did two loads in the dryer and it still wasn’t dry so the ladies at reception took my clothes and popped them in their own dryer. Just SO helpful! Cabins are clean, beds are super comfy and have what you need. Facilities are SO clean. Bbq area was spotless, pool area was spotless. Just a lovely experience. Thank you!

It's great. It's next to the subway station. It's very convenient for eating and shopping. The room is large and the kitchen is well equipped. There is also a dryer in the bathroom.