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There are a lot of ants in the bathroom at night, so be careful with children! The photos were not taken, and the other environment is quite good, with children playing.

Stayed for 11 nights Spacious clean room, fabulous bathroom, a balcony or courtyard for each room, free laundry ! Gold service from the staff in the bar, restaurant and breakfast service, big shout out to Rena and Amanda Shower the chefs with diamonds, for offering consistent top quality food, it was such a wonderful bonus ! and last and not certainly the least, Thomas, the manager is the rare find, with exceptional customer service skills who absolutely delivers the platinum touch ! Highly recommended and will definitely be coming back 🩷

This places is in such a great location and has beautiful facilities, but that's as far as I can say in regards to Athena. We had nothing but dramas staying here. Checked in about 5.30pm. Paid for a 1 bedroom apartment. Opened door to find 1 bed studio room with wheel chair facilities. Went back to the reception and the lady had apologised and said they had new staff on and they had allocated the wrong room. Said they could offer another room and she had to Check there wasn't going to be cost. Which I was not going to pay even if they tried as this was their error. So I had to split my family up to sleep in separate rooms. She told me they would text I'm the morning once our original room was ready, so when I went to check out of 1 room a different girl said we would have to be out of both rooms. Which I had explained the whole reason we booked 2 nights is due to a wedding. I was not happy as we had to pack up everything and checkout, so I said we will have to go down to the local mall. And that i wanted room ready by 12.Well 30mins they texted saying room was ready, however at this point we were out. I arrive back check into family room. Well Netlix that they advertised did not work ok their so called smart TV. It wasn't one as the remote was old ans didn't have the smart TV buttons. Anyway called up the girl she said she wasn't too sure why it's not working when she came up to have a look. She said she will text her manager to ask why. She then said they been having issues with tvs and we don't seem to have netflix. At this point I'm like whatever, we have been mucked around enough. Then later on I hopped into be to watch normal satellite TV and that didn't even work it was glitching and the picture wasn't coming up. So it was clearly just off to bed for me. I was so upset with the stay so I wrote to the premise and all they could respond was deflecting information like they had done us a solid for putting us up in another room for free on the first night. And that they had checked both TVs and they were working with Netflix and getting a clear picture.. which is a load of crap. And to be made out like one staff told me one thing but another told me another and i was wrong.You either need to have a better communication system to leave notes or train your staff better. You will see the response from site from screen shot and also images of clearly Glitching TV. Considering we paid$200 a night that's Hotel prices with motel experience. If Athena you see this, do not try and respond to cover your own reputation. Because this was due to lack of experience and poor customer service skills some of your staff.

Blamed for basin blockage and made to pay $150 in plumbing fees to unblock their well over due blocked up bathroom basin!!! Absolutely disgusted! We are Toowoomba City golf club members, and have stayed at this hotel on several occasion, and have also stayed in this room…bring room 46 on several occasions. Each time upon our stay in this room…we noticed the bathroom basin was draining very slowly, however never reported it until the 30/4/23, after I had a coughing episode which resulted an episode of vomiting into the bathroom basin. We were consequently “blamed” for the basin becoming blocked due to my single episode of vomiting, of which I spent over an hour cleaning up afterwards, and my husband was charged $150 on his credit card to unblock a basin blockage on the drain which was obviously blocked and had accumulated blockage throughout several years of patron usage, combined with the obvious lack of maintenance by the motel staff to upkeep drains as you do in your own home ….up until when we were honest about the drain blocking on up on the 30/4/23. This is disgusting! The treatment of patrons, and regular patrons is even more disgusting! this hotel is in desperate need of major renovations, it is NOT a 4.5 star hotel, the property is NOT maintained regularly, blames their shortcomings on it’s patrons, and worst still..charges them for their own ongoing maintenance costs! Don’t stay here! We are Toowoomba City Club Golf Memvers, and will NEVER stay here again! My husband did the right thing by advising the staff that their basin was blocked…and in return copped a $150 bill for his honesty!