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Most plastic chairs and 1 of the 2 plastic loungers at the pool were broken and beyond repair. Pool seemed to have its often leafy and hair-balled bottom vacuumed and some water added once a week. It never appeared to have any disinfecting chemicals added. There was a pool safety sign that showed first aid tips and a no-running rule in small font, but there was no mention of the commonplace horseplay, jumping, and diving in the pool. Also, kids routinely ignored the No Running bit - often in full view of their watching adults. The pool’s layout seemed to invite accidents with sharp edges protruding in at least 3 places along the attached remains of 2 jacuzzis. Overall, it was often a playground for kids and their watchers, but at best, rather like a plunge pool with insufficient space for any real swimming, even for a couple of guests. A shading structure covered 2 wooden tables and benches, and the whole pool area was enclosed in a fenced part of the parking lot adjacent to bins for recyclables and garbage. Someone made a daily routine of throwing out crushed biscuits and crackers to feed pigeons, etc. Housekeeping and reception were very professional with only occasional reminders needed about missed reservations and amenities at the busy time we were there. Room furnishings included large tv, microwave, refrigerator, good mattress and kitchenware. Laundry room with card reading machines was another plus. Location was great for either walking or taking the tram to Glenelg beach - walking there along ANZAC Hwy or using the tram at 4th Ave & Dunbar Tce.

March 2024 Here is a list of issues you may have to deal with: 1. Lights are weirdly wired. You can’t turn on the bathroom lights without having the rest of the lights on. This is problematic when one is sharing the apartment and one needs to go to the toilet in the middle of the night. Other guests staying at the apartments had the same issue. 2. It is stated that the apartment has Netflix but it does not work. When I mentioned it to the marketing girl she said she would have it looked at but no one came to the apartment to repair the problem. Again, other guests staying in the apartments had the same issue. 3. When we arrived on the 13th, there was only one tea bag instead of 2. I was sharing the room with my husband, that is not thoughtful, obviously we would have needed 2 teabags. 4. We stayed 5 nights and only had the room serviced once. I had left the tag to service the room but it was only done once. 5. On the Saturday our room was finally serviced but they did not replenish the toilet paper and we were left with none which meant we had to purchase toilet paper as there was no one in reception. If conveniences and service isn't important to you then by all means stay here. The apartments are just off the main road that have lots of great cafes and restaurants. The apartments are brand new, fresh, clean and modern. The staff are helpful and listen to concerns you may have. Read less Tip: An apt description for this place is Location, Location, Location. The apartments are brand new so they are clean, fresh & modern.

The Grand is without a doubt all about the location! Given it’s ocean front position it should offer an absolute premium experience but instead falls a little short as it continues to date without much sign of refurbishment. The rooms are basic, the carpets old, the furnishings aging and everything just feels in need of some love. Bathrooms still have showers over the bath with shower curtains and the air con in the room wasn’t very effective (too hot despite being on the coolest setting). There was also a wedding being hosted during my 1 night stay and despite my room being on the 5th floor (ballroom is on level 1), I could hear the band/music until the end of the reception at 11:30pm. On the positive (besides premium location), the staff at reception / concierge were excellent. They greeted with absolute care on arrival and happiness during check out, despite being early in the morning. It felt like they enjoyed what they did and that’s so good to see in customer facing roles. Worth considering this hotel for a stay, just as long as you’re happy with basic ammenities in a great location.

Although staff at reception were friendly and helpful, management need to allocate more resources to cleaning (as I’m sure the limited staff do what they can with the time they are allocated to clean each room). The state of my room was disappointing to say the least. Rubbish was left from the previous occupier in the bathroom cupboard and with the tea/coffee supplies. The floor looked like it had not been vacuumed. The thick layer of dust along the top of the bed head was unbelievable. It was warm in the room but the ceiling fan was filthy and therefore I didn’t want to use it. Thankfully the toilet, shower and bedsheets were clean but I honestly thought about leaving within 5 minutes of my arrival! The small on-site parking is handy, but it’s tricky to manoeuvre into and only available if you’re in early. The website photo of the executive room suggests it overlooks the park. Sadly, a view of the car park was for us, but the good thing about this was that it reduced the noise from the street. I will not stay at Ensenada again. I will avoid Glenelg as well - too noisy (late night bars), too busy, and quite grubby overall.

No reception or front counter. To get in is is similar to booking cases at the airport with a computer system at the front door. Had a problem with the operation (probably me) and no sense out of the first phone call for help but no worries with the second call to another number. The place is looking a bit tired in the hall ways however painters are working out side so maybe going to do the interior. The room was good size being an older place, bathroom new and modern, overall a nice room with usual facilities, a look out over the city. 10th floor. Would go back again in the future.

Hotel location is very good, very convenient, 5 minutes walk from the beach, room hygiene needs to be improved, especially the wall of the bathroom shower room, the gap is all black mold, kitchen drawers and countertops have oil

The place is in a great location in Glenelg, 2 blocks from Jetty Road and all that is offered. Free open car parking and definitely at a budget price. The rooms are clean and the beds comfy. The bathrooms on the other hand is a complete different story. 70’s style shower in the bath, painted bathroom tiles and maintenance is certainly not a priority. Paint peels, taps leak, the particle laminated bench tops split and chipped and coming off the walls. But you get what you paid for, it’s just disappointing that simple maintenance is lacking. The staff are very pleasant and more than willing to help on every occasion. They just work here though.

Room was perfect. Clean and comfy with a smart tv for netflix. Was a cheap but comfy getaway. Room had 1 double and a small single for our daughter. I found most more expensive places only had 1 bed. The balcony you could actualy smoke on, making it very convenient for my partner. Over all great stay if your not all about the view. 5 min walk to jetty road. We loved it.

Easy check in and parking available. The rooms were big. The windows and carpet need a deep clean but the location is great and exactly what we needed for our overnight stay. The shower in the main bathroom however is not accessibility friendly as you need to step into a high bathtub with no handrail for support.