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It appears that this place has had a change in ownership and the new manager is amazing. It is nice to have a human face behind everything. The staff at the desk are very professional, responsive and helpful! The room is clean and well equipped. The location is also unbeatable, as there are shops (inc. a KFC) within walking distance and the Glen Shopping Centre is only minutes away. I would highly recommend this place and I will definitely come again!

There are no slippers, you need to prepare them yourself. The location is very good, the surrounding restaurants are convenient, the layout of the room is unreasonable, and the location of the socket for charging is not convenient. The price/performance ratio is not very high. The location is better than the price.

Great hosts… very friendly and welcoming. Apartment is great! Modern, clean, location is perfect… nice building. I had a very nice stay and definitely recommend… 😄

The front desk is great. They upgraded me to a room with 2 bedrooms and 1 living room for free. There are washing machines and dryers, which are very practical. There is also a balcony where you can see the street view. I will definitely stay here again next time

Great Customer service especially Lin. Hotel is very clean and walking distance to shopping centres. Lots of food outlets. Highly recommend this hotel if around that area

We were welcomed by a friendly, smiling receptionist, Tharindu. He was very helpful, bringing out a luggage trolley for us and showing us where to park while checking in. In our room, we were greeted by a platter of mini desserts and a card congratulating us on our 30th Wedding Anniversary, signed by the manager. We then re-arranged the room to suit us for 2 days and nights, including swapping out the desk chair for some more comfortable chairs. We were very grateful for Tharindu's easy nature and helpfulness. The room was extremely quiet, only once or twice did we hear a door shut, otherwise we weren't interrupted by any other guests and their movements. We were on the top floor (6th) which had great views to the north, over the Monash City Council outdoor and carpark area with plenty of trees. At night, the Glen Waverley buildings lit up, providing a surprisingly exciting vibe, we felt like we were in another city, in another state, not 12 mins drive from our house! The Glen has plenty to offer with shopping, cinema and a myriad of restaurants. Our hotel was just a 10 minute walk from everything, so we were able to go out several times to have a meal, a movie and the odd bit of shopping for some breakfast supplies. We didn't eat in the hotel restaurant, but they were very kind to let us borrow some crockery and cutlery for our stay. Everything about our stay was positive except for the small matter of having to park off site. The car park underneath the hotel costs $20 per day, so we decided to park 1km away in neighbourhood streets for free. Most of the parking around The Glen is limited to 2 or 4 hours, so you'll need to walk a fair distance to find parking spots.

Exceptional service- friendly front desk , rooms prepared on time . Rooms clean . Excellent location - train station , choices of restaurants . Reception staff very accomodating to requests . Will definitely return .

Great location. Getting to checkin was like a maze. However, if you follow the instructions provided, then all is well. We stayed at Room 1213 for three days. Our room was next to the Garbage disposal chute from the 12th Floor. First day was all good. Second and third day was horrible smell coming from the toilets/bathrooms as if we were sleeping next to a dumpyard (city waste disposal Tip) from one of the bed rooms closer to the waste disposal chute. We could not use that room to sleep. It was horrible. Since we did not stay in the room except to sleep, we just did not bother (we did not have time) to report. May be it is just that specific room. Otherwise, everything else was fine. Parking was very convenient.

During the Spring Festival, hotel prices in Melbourne have skyrocketed. It is wise to choose this hotel near my friend's house. This is a quiet and small hotel with a nostalgic feel. The waiters are very friendly. There is a boy who can speak Chinese who greets us carefully and feels warm. There is a Close opposite the hotel, you can stroll around. If there is a car, it is convenient and cost-effective.

Came from our rural home to catch up with family. Have stayed at Quest quite a few times and always find the Staff courteous and helpful. The apartment is always clean and comfortable and the bed super comfy. Quest is our place of choice to stay when we come up to Glen Waverley.