Search Your Brendale Hotels

Beautiful hotel and easy check in process. The lady who checked us in was so welcoming and friendly. Disappointing the hotel does not have its own private cafe, or in house restaurant... one has to walk up the road and cross the street to get to those completely separate and public facilities. The room was not clean... specifically, the very dark carpets had been vacuumed, but there was visible dust and debris on the skirting boards and around all edges of the carpets. Otherwise the rooms were nice, however the view out over the expansive Woolworths roof top was ugly beyond words. No dining table or even chairs in the room, which rendered any hope of room service, quite pointless. Parking was easy. Price was reasonable. The swimming pool looked like a sad after thought, squeezed into a corner, right beside the driveway into the hotel car park. The primary reason I've rated the hotel low on average, is because I am most unhappy that the $100 hold placed (no charges incurred against it) on my credit card, that I was assured would be released in full at checkout (which was Sunday 9/10/22), is still, three business days on, being held by the hotel. I emailed hotel reception about this Tuesday and was assured it had been done. Today (Wednesday 12/10/22) I am still waiting. I emailed the hotel again and asked for a receipt showing the release had been made and note it is dated 11/10/22, confirming they only released it 3 days after check out and upon my making contact to raise it with them. $100 is a significant sum to not be able to access in my account and furthermore shows this hotel cannot be trusted with guest credit cards. I don't doubt there was every chance the hotel would not have released the hold and only did so when I emailed them about it. My advice to potential guests is to give them a $100 cash hold, so you get it back immediately, or if giving them you credit card, ensure you check you statement to confirm holds are released back to your account. The hotel does not have a right to these funds and they must make it a priority to respect guests and honour their trust and release funds immediately on check out. I've now had to lodge a dispue with my bank to get this sum released.

We selected this motel as it was conveniently located on the northside of Brisbane and was handy to rail connections into the city. The room (a ”New King”) was a good size and well-furnished. It was clean and comfortable with a good-sized car park right in front of our suite. Despite being located beside the Bruce Highway, the traffic-noise was less than expected. A couple of points concerned us. Firstly, although the bathroom was nice and clean, the tiled floor of the shower was extremely slippery (possibly the fault of the cleaning-agent used). This was a ”nightmare” and required taking more than usual care. We can recommend this as a reasonably-priced and well maintained motel and would certainly stay again.

Wonderful motel with great amenities. The management are very accommodating and do a great job of maintaining the property to a high standard.

The atmosphere of the hotel is very elegant. Check-in was smooth. Comes with breakfast. The location is very good.

Our stay was a one night for a family occasion so we were just looking for basic clean facilities. We liked that it was airconditioned and had a microwave, toaster and jug. The location is excellent with easy access to shops, cinemas etc. And the hotel was available for meals if required. I would have liked a a couple of spare pillows but there was a single bed we didn't use so we did use that pillow. The staff were friendly and helpful. Bed was firm.

There is a parking lot, the location is good, there is a big shopping mall next to it, and there is an Asian supermarket. It is very convenient to eat and drink. It is very close to the airport, but it is not noisy. The breakfast is milk coffee bread taken from the room.

The Cheomside shopping mall is right across the traffic light. There is a 24-hour McDonald's right in front, and the friendly staff who know what you need and offer it to you before you ask were nice! In Korea, you can't use the washing machine at night, so I asked the hotel, and they told me that it is available 24 hours, so I was able to do my laundry comfortably. It was nice that there was a washing machine, dryer, stove, microwave, refrigerator, dishwasher, electric kettle, iron, and safe, and it was great value for money. It seems like a hotel where you can stay for a long time! However, there is a siren sound day and night and car noise, but I personally think that it is a big advantage, so I can cover up these points!

If you want basic, grubby, unfriendly service and not after value for money then this is the place for you, After going into our first room that smelt like someone had been smoking in there for years on end then second room provided was no better at all, Cleanliness is not existent in this establishment at all. Walls stained, cutlery draw had food scraps, toilet dirty, hair is sink and pillowcases which shows these aren’t changed, dishwasher still with food in it, sofa badly stained and overall entire apartment was dusty. Given we were travelling with our 7 month old daughter we didn’t want to stay put given how disgusting the place was but was denied a refund after going down to express our concerns. We were forced to sleep / stay here despite it being so grubby!! Emailed and sent messages hoping some action would be taken following morning but nothing, Goes to show they expect a premium price but want to deliver less than even remotely satisfactory. DO NOT STAY HERE If it wasn’t for the hospital next door this place would not stand a chance with these standards. Management clearly have no regard for their guests. Worst stay we have experienced. To be refused a refund and told there was nothing they could do is a joke. You have been warned

Staff were friendly; the room was nice. The swimming pool had quite a lot of leaves in it. The gym set up was a bit strange; there is a partner gym 3 minutes walk away which is really well kitted out. However the hotel ask you to pay the gym provider directly to go; then bring a receipt to reception with your bank details, and they will then ‘pass them to accounts’ for a refund. Seems like a ball ache - esp with a UK bank account. Breakfast was not great. Bananas were all past their best.