Best Natters Hotels

Above the expectations very clean and beautiful view friendly staff and everything was perfect near the station and the best breakfast 👌 in love with that view from window very satisfied

Breakfast is very ordinary European hotel breakfast. The environment and service of the hotel is really good: the heated indoor swimming pool, the great outdoor leisure equipment and the superb views. Highly recommended!

Surprise hotel in the mountains is too beautiful, the air is fresh, the twin room is small, the extra bed can not be clean, there is a free parking in the yard, self-driving, no car will arrive without transportation but have seen it.

Probably my 10th stay at this hotel. It’s been rather rustic and run by the same family for ages. However the pandemic has changed things - some for the better some for the worse Better - easier passage from main entrance to rooms in the east wing and spa - well functioning free parking Worse - all staff seem new and not very well trained - on check out the bill included my already prepaid room and the lady did not, at first, understand that this was wrong - renovated room. Nowhere to place clothes etc. No shelves- no cupboards. Glass “door” to bathroom with 30 cm open space at top and bottom. Weird, even when traveling w spouse. Very cold, icy electrical light in room. You hear other rooms very well. We twice woke up 5 45 from an alarm clock somewhere else. Never happened in any hotel room before.

We originally had our main hotel stay booked in Hintertux. We were paying a lot for the hotel and after considering our long journey from Australia, we figured it may make sense to stay close to the airport at Innsbruck for our first day to get some sleep and continue our journey to Hintertux the next morning. We saved quite a bit of money making this decision and made a great choice! We walked to Penz West from the airport with four suitcases and four back packs. It was five minutes on foot and that was in thick snow! The room was way beyond our expectations for a hotel so close to the airport. It was very spacious, beautifully decorated and included breakfast that was simply magnificent. The hotel also had a wellness area including sauna, steam room, cold plunge shower and a gym. The price was extremely reasonable given all it had to offer us. The staff were very helpful and gave us some local tips about the town of Innsbruck (beautiful Christmas markets) and some mountain trips. We were too tired to do the mountain trips but enjoyed Innsbruck. We could easily have spent more time in this beautiful place and would not hesitate to book Penz West again if we are travelling this route. Mr 11 and 12 year old loved this place!

Great hotel! Well located to walk along the river into the Old Town. Standard rooms not huge but very well presented and looks like everything was new. Cosy reception area and bar. The staff were super friendly and when we checked in gave us a voucher for a complimentary drink at the bar and when we got to our room we found little Milka chocolates had been left on the pillow which was a really nice touch. Breakfast was also good – variety of things both hot and cold on offer. We would definitely stay here again.