Premier Lodge Central

Our flight was delayed and once I got connected to wifi I contacted the property to request a later check in, which was automatically denied. When we got there I called both the landline number and mobile number several times and it went to voicemail every time. Tried calling every hotel in the area looking for somewhere to stay but as it was the weekend of the Black Sabbath reunion concert, which we were attending, everywhere was booked. I got a text about about an hour later telling me they were closed and gave the name of another hotel to try, which I did and they were also fully booked. After wandering around in the dark and the rain in a foreign country for over an hour in an area that felt quite unsafe, we were desperate and even when I offered to pay extra for them to meet us with the key they wouldn't. Over an hour after first contacting them and then suggesting we try a different hotel they said to try the key box and gave me the code. There was a key left there for us. They said we were lucky the key was left there and said best of luck. We were just happy to have somewhere to sleep but the place wasn't in great condition. The blinds didn't close properly and the room was bright from the street lights outside. The tram is right outside the apartment and it's quite a noisy spot with people out for the night. There were just 2 towels. No shampoo, no showel gel. There was a big crack on the base of the shower. The bed was quite uncomfortable. Overall quite a bad experience and I'd say customer service skills definitely need improvement.

I stayed there for two nights, (Fri/Sat) as I was attending an weekend event at KKs. I admit I didn't read the reviews until a week before and started getting nervous, however it was nowhere near as bad as they make out. The location is convenient for town being right next to the Rail and Bus Stations, sure there are a few homeless people about but you get that in any city centre these days The room was clean with a kitchen area with sofa and separate double bedroom. The shower was also clean and had decent pressure, maybe the window could be blurred abit as it looked into bus station. As other reviews mention there is £50 deposit but I got it back ok. I would stay again

Awful! Handrails on entrance wobbly. Whilst having paid upfront, £50 was requested in case of damages to be refunded on leaving. Room dirty. No kettle. Fridge smelt rank. Kitchen cupboard doors missing. We had to request cups. Microwave filthy. Tv remote broken. Tv reception poor and screen pixilated. Window in bathroom could not open. Shower basin cracked and filthy. Fire alarm activated at 3.45 in morning presumably by resident smoking. No toilet rolls.