Hotel Rancho Luna

Worst experience so far , when we booked the rooms , we asked about early check in and were told that we could check in when we arrived Arrived at the hotel and still waiting .We are told that there is no early check in . So standing waiting in the lobby , waiting . Also there is a drunk person stumbling around , bumped into people ( he can’t even walk straight . And the security isn’t doing anything about him , they are just watching him bump into people . Bellboys are to busy visiting with each other to carry out bags !!! So we asked for a refund so that we could say somewheres else. And no it’s not my first time travelling to Cuba . But this is the first time that I ignored other people reviews .

This hotel get worse every time i go. No Rum, no Eggs, etc etc.....(Still) This is now considered a Cuban hotel as many Cuban Companies come here with staff for R&R. The days of being a GREAT CANADIAN DESTINATION are over. The Cubans fight for food at the Buffet, bud in line, take 2 plates full, and then leave half of it uneaten on the table. totally ridiculous that the hotel doesn't allow the staff to serve people and limit the servings. Management told me that its not worth the fights and aggressive Cubans they will deal with when they try and limit servings. (i guess they tried that already) It's not like they can't go back for more, but they insist on piling their plates 8" high, and leaving nothing for anyone else. Adding insult to injury, they don't even finish when they take. We as Canadians will pay $50 USD per night if paying at the front desk with a Canadian Credit card. Cubans Pay $20 USD of their credit Cards. This is why the place is falling apart, Go figure. on my last night there, there was a huge line to get some meat from the grill, but because they take sooo much, the wait is long as they need to keep cooking more.... I basically ate cucumbers, Rice and bread. thats it.

My wife and I just spent a week at Rancho. It exceeded our expectations in every way. We are well aware of the challenges Cuba is currently facing and of course this affects hotels and resorts particularly in the less known, less popular areas such as Cienfuegos. The vast majority of the arrivals on the plane were headed to Trinidad. The grounds and beach are beautiful, the staff helpful and friendly. Given the hardships and shortages the food was satisfactory and as varied as possible. Eggs were not offered and some guests bought their own in town or from local farmers and had the dining room cook them for a tip. Surprisingly rum was in short supply although always available for purchase in the hotel shop. Beer, wine and even whiskey were on hand. Taxis are available for trips to town and area attractions. The weather was perfect and the ocean warm. It’s a quiet, peaceful resort surrounded by countryside with many of the guests returnees of multiple visits. Cienfuegos itself is well worth a visit and is unlike other Cuban cities in its history and architecture. There were power outages at the resort and in town but most places catering to visitors ran generators. We would certainly return. The biggest negative was Sunwing, surprise surprise. No rep, no information, nobody knows when pickup is for return flight. Way too long a wait at the airport, plane is late. Poor communication. Same old with them.