Guest User
July 29, 2024
A very nice and clean boutique hotel, well designed. We got 2 rooms on the 2nd floor which had high small windows so no outside view, but still daylight in the room. Wifi is good and fast, breakfast basic but okay. Friendly staff who helped us with a day tour to the white crater and hot springs. Daily housekeeping with fresh towels. We were surprised to hear at checkout that our deposit wasn’t returned because of blood stains in the bed linnen (my daughter had some healing wounds which left some small stains). They claimed that their laundry service would charge extra to clean the bed linnen. Although it is in their hotel policy (and apparently I signed for it), the Rp.100k charged per room is not in balance with the ‘damage’. I appreciate the extra costs they gave but I travel extensively for almost 30 years now and have never been charged for stains in the bed linnen. Couldn’t give the 4th * because of this and got stuck with a 3* rating. Last but not least, despite what others say and the fact that this accommodation is only 900m from the train station, I strongly recommend anyone not to walk but take a taxi or Grab - for your own safety :-)