To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.7
Amenities4.6
Service4.6
Cleanliness4.7
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All reviews(1052)
Positive reviews(1009)
Reviews with photos/video(125)
Delicious breakfast(98)
Friendly front desk staff(60)
Large rooms(57)
Poor air conditioning(25)
Great swimming pool(19)
Luxurious(15)
Delicious buffet(12)
Close to train station(9)
Negative reviews(43)
Guest User
Deluxe Double Room
Stayed in Jun 2024
Business travelers
28 review
4.0/5
Very Good
Posted on Jul 9, 2024
Have rich options for breakfast.
The Chinese restaurant is also nice, have different delicious food.
Hotel service is perfect.
Response from Property: 尊敬的賓客,您好!感謝您如此走心而温暖的好評令我們備受鼓舞,我們把最美好的祝福送給您,祝您所求皆如願,所行化坦途!
Hon Wai
Deluxe Double Room
Stayed in Jul 2023
Business travelers
76 review
4.0/5
Very Good
Posted on Aug 31, 2023
Good location, nice service, clean big room. Good hardware. Will come back again.
Response from Property: 尊敬的賓客,您好!感謝您對我們做出的滿意點評,我們把最美好的祝福送給您,祝您前程皆坦途,所遇皆美好!
pierre
Deluxe Double Room
Stayed in Oct 2022
Business travelers
3 review
4.2/5
Very Good
Posted on Jan 30, 2023
i really enjoy the pool and the gym facilities
breakfist is good too
Response from Property: Dear guests, Thank you very much for staying at Sheraton Chuzhou Hotel! Thank you for taking the time to leave us your valuable comments. We are pleased to know that you are generally satisfied with your stay.We will always ensure our quality of service, and look forward to your next visit !
Guest User
Deluxe Room (2 beds)
Stayed in Apr 2023
Business travelers
5 review
5.0/5
Outstanding
Posted on Jun 1, 2023
Very good
Response from Property: 尊敬的賓客,您好!感謝您百忙之中對我們的鼓勵和好評,我們把最美好的祝福送給您,祝您所遇皆美好,所得皆所願!
Guest User
Deluxe Room (2 beds)
Stayed in Nov 2024
Family
6 review
5.0/5
Outstanding
Posted on Dec 8, 2024
Hong Kong Hui Sheraton Hotel is conveniently located, 15 minutes' drive from Chuzhou South Station. The hotel lobby is magnificent. I booked a standard room, but the hotel upgraded it to a large standard room. The room is really big, the bedding is clean and tidy, and there is a large bathtub with a large shower. It is very comfortable to take a shower! The hotel breakfast room is spacious and comfortable, with a rich variety of breakfast. In short, the hotel is cost-effective and recommended! !
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Response from Property: 尊敬的賓客,您好!感謝您百忙之中對我們的鼓勵和好評,我們把最美好的祝福送給您,祝您所遇皆美好,所得皆所願!
Xiaolongge0511
Deluxe Room (2 beds)
Stayed in Oct 2024
Travel with friends
15 review
4.0/5
Very Good
Posted on Nov 19, 2024
Free parking, convenient parking. The front desk lady might be in a bad mood when checking in. The carpet is heavily stained. Takeaways are not allowed to be delivered upstairs, and there are no robots or service staff to deliver them. You have to go downstairs to pick them up every time, which is not very convenient!
Original TextTranslated by Google
Response from Property: 尊敬的賓客,感謝您對酒店的點評!此次入住體驗未能達到您的預期,我們深表歉意。您的寶貴意見對我們非常重要,我們會積極改正並提升服務品質,再次向您道聲抱歉,真誠期待您的再次光臨!
Jiajia-baobei
Deluxe Double Room
Stayed in Oct 2024
Family
22 review
4.5/5
Great
Posted on Nov 2, 2024
I went out on the weekend and came to Langya Mountain to see the Drunken Pavilion. I checked into the hotel. The lobby was grand and the room was upgraded. It was large and clean. There were many varieties of breakfast. I also took a cup of coffee. It's worth coming again!
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Response from Property: 尊敬的賓客,您好!感謝您選擇入住滁州港滙喜來登酒店並抽出寶貴的時間反饋您的入住體驗!感謝您的寶貴點評。
Anonymous User
Prestige Deluxe Twin Room
Stayed in Sep 2024
Family
10 review
5.0/5
Outstanding
Posted on Oct 6, 2024
I saw a lot of negative reviews, but I thought if the first one was not good, the ones after it would be even worse, so I came here with a try attitude, and it felt okay. Disadvantages 1. The carpet felt a little dirty and needed to be washed, 2. The trash can was not good without a bag. Everything else was good. The gate guard and the front desk were very nice and enthusiastic. Special suggestions: 1. Disposable bathtub bags and disposable bath towels can be used for a fee 2. It would be better to prepare some fruit in the room.
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Response from Property: Dear guest, hello! Thank you for your satisfactory comments. We send you our best wishes and wish you a smooth future and wonderful things in your life!
Weiyi
Deluxe Room (2 beds)
Stayed in Sep 2024
Family
8 review
5.0/5
Outstanding
Posted on Oct 6, 2024
The room is clean and tidy, and the bathtub is very comfortable.
The breakfast is rich, but there are too many people, so you need to wait a little.
The concierge at the door needs to be improved, and there is no awareness of actively helping guests with bags.
It should be the best hotel in Chuzhou at present.
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Response from Property: Dear guests, hello! Thank you for your heartfelt and warm praise, which has inspired us. We send you our best wishes and hope that all your wishes will come true and your journey will be smooth!
Guest User
Deluxe Room (2 beds)
Stayed in Sep 2024
Family
4 review
3.2/5
Posted on Oct 6, 2024
After staying here, I sighed. Fortunately, I only booked for one day. The hotel is just in name.
The hygiene is basically OK. The facilities and services are not as good as some chain hotels. There is no welcome fruit, no customer service butler, simple tea bags in the room, an old hair dryer placed at the bottom of the water table, simple toothbrush, light-transmitting curtains, and toilet roller curtains that let people in. The breakfast is simpler than the name, with a coffee bar in the lobby and frozen tiramisu... Overall, it is not at the level of Sheraton.
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Response from Property: Dear guest, thank you for your review of the hotel! We are deeply sorry for your experience during your stay in the hotel. Your valuable opinions are very important to us, and we will inform the relevant departments of your opinions to improve the quality of service. If you come here next time, I hope you can book this hotel again, give us a chance to apologize and witness the growth of the hotel. Looking forward to visiting again!
Anonymous User
Deluxe Business Twin Room
Stayed in Sep 2024
Travel with friends
5 review
3.2/5
Posted on Oct 5, 2024
The room is big and clean. It is normal for a restaurant that has been open for several years to have stains on the carpet. The bed skirt is dirty. This can be arranged to be washed. Also, the pillow is not very resilient, and it is very uncomfortable to sleep.
What I can't stand is ADD. I started queuing in the morning and waited for about 20 minutes. When I got in, the table was very messy and it hadn't been cleaned yet. All the dining tables were almost empty and the hygiene was also very dirty. The western restaurant really has no management at all. Part of the noodles in the noodle stall were wet. I was speechless watching the chef looking for and pulling the noodles. What did I eat out?
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your review of the hotel! We are deeply sorry for your experience during your stay in the hotel. Your valuable opinions are very important to us, and we will inform the relevant departments of your opinions to improve the quality of service. If you come here next time, I hope you can book this hotel again, give us a chance to apologize and witness the growth of the hotel. Looking forward to visiting again!
Huiyuanjie
Deluxe Double Room
Stayed in Sep 2024
Solo travelers
7 review
4.7/5
Amazing
Posted on Oct 2, 2024
Very good, clean and comfortable, the mattress is very soft and comfortable, the bedding is particularly good. The space is large and the hygiene is very good, but there is no hair band in the room and no upgraded room type.
Original TextTranslated by Google
Response from Property: Dear guest, hello! Thank you for choosing to stay at Chuzhou Grand Court Sheraton Hotel and taking the time to give us feedback on your stay experience! Thank you for your valuable comments.
Yimaguiyima
Deluxe Room (2 beds)
Stayed in Aug 2024
Family
8 review
5.0/5
Outstanding
Posted on Sep 29, 2024
It met all my expectations for the Sheraton brand. I asked for a half-hour extension before checking out, and the front desk happily agreed, allowing me, a person returning late from a trip to Mount Langya, to take a leisurely shower and pack my things. I was very satisfied with my trip to Chuzhou.
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Response from Property: Dear guest, hello! Thank you for your satisfactory comments. We send you our best wishes and wish you a smooth future and wonderful things in your life!
Anonymous User
Deluxe Room (2 beds)
Stayed in Aug 2024
Travel with friends
6 review
3.5/5
Posted on Sep 24, 2024
When checking in at the front desk, someone came to change the room and mentioned that the room smelled of cigarettes. The room I stayed in also smelled of cigarettes. I also blame myself for not bringing it up, not changing it, and no one asked me or told me whether to distinguish between smoking and non-smoking rooms? The towels and bedding are a bit old. The smell of cigarettes is quite strong. The hotel is a bit old, the door of the room closes loudly, and the sound of the shower next door is also obvious. When I arrived at the front desk, no one took the initiative to greet me, and I was the first to ask questions. The service is basically non-existent or slightly passive. The sugar and tea in the room, although not expired, have a long date interval. It is now September 24, and there is a candy from July 23. The room near the road can clearly hear the sound of traffic.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your review of the hotel! We are deeply sorry for your experience during your stay in the hotel. Your valuable opinions are very important to us, and we will inform the relevant departments of your opinions to improve the quality of service. If you come here next time, I hope you can book this hotel again, give us a chance to apologize and witness the growth of the hotel. Looking forward to visiting again!
Terudavivian
Deluxe Room (2 beds)
Stayed in Aug 2024
Business travelers
40 review
5.0/5
Outstanding
Posted on Sep 10, 2024
The room was clean and hygienic. My friend drank too much and the front desk was very helpful and gave him mineral water to sober him up. The environment and service were also nice. I will continue to patronize next time.
Original TextTranslated by Google
Response from Property: Dear guest, hello! Thank you for your satisfactory comments. We send you our best wishes and wish you a smooth future and wonderful things in your life!