Comfort Suites-Youngstown North

As we walked into the room (king suite) all my wife kept saying was “You did good!” She looked in the bathroom and there was a whirlpool tub, and two sinks; she looked in the bedroom and a king size bed with a door to close. I like to sleep, she likes to watch TV. The living room had a big pull out couch with a lounge chair and an office table and another TV. The kitchen had a full size refrigerator , and microwave. This was by far the best room I have ever had. I did do good!

They did not have any hand soap in the hotel room. My son asked at the front desk and they said they were out because the order didn’t come in. Thank goodness I had some in my travel case. You need soap to wash your hands after using the bathroom!!

Very nice accommodations with a super, full breakfast both make for a return stay. The bed was comfortable and the shower is quite large.

I booked connecting rooms at Comfort Suites Youngstown North through the official site, and my confirmation clearly stated that they were reserved. When I arrived, I was abruptly told that connecting rooms were unavailable and that nothing could be done about it. No apology, no solutions, just complete indifference. After checking in, I then spent 45 minutes on the phone with Choice Hotels corporate, only to be told that I had to take it up with the independently owned property. I emailed the hotel manager, David, twice — no response. I finally got him on the phone, two days later after I had checked out. He had no intention on responding to my email. The conversation only confirmed what I had read in other reviews: his attitude is dismissive, condescending, and unprofessional. David insisted that it was my responsibility to call ahead to ensure my booking was correct. Seriously? Why even offer the option to book connecting rooms online if the hotel has no intention of honoring it? Isn’t it the hotel’s job to manage bookings properly? To make matters worse, I received a text from the hotel before my stay that said to “text us with any questions or changes.” I texted. No response. I called the number 15 times — busy every time. David later told me that number “wasn’t associated” with his hotel, despite the link in the message going directly to this exact location. The dishonesty and lack of accountability were unbelievable. Throughout the call, David continuously shifted blame, never once acknowledging how poorly the situation was handled. There was zero effort to make it right — only a lot of finger-pointing. We had 4 rooms booked and several family memebers with us. None of us will step foot in this hotel or any Choice Hotels for that matter. Bottom line: This property is terribly managed, guest service is non-existent, and the manager clearly doesn’t care. If you're considering staying here — don’t. Save yourself the frustration and stay somewhere that respects its guests and honors its commitments.

Spray they gave me at front desk on arrival didn’t work, I used it at least 3 times we just tolerated it and did not ask to change rooms. Next time I’ll probably ask for another room. Because the smell was even on my clothes on day 2. But we will be back. Thank you