Bella Stay Hotel

We had previously stayed at this hotel and came back because we loved it. However, the style of room we booked earlier was unavailable, but the Junior Bella Suite looked inviting, so for more money than we previously spent, we booked it. Upon checking in, we were told that our family of four could not stay in the room we booked. After much back and forth, we had to pay more money to get extra bedding to bed someone on the floor for the night. The room we got was advertised on Trip as a king bed and a sofa bed, but Bella doesn't consider the sofa to be a bed, so they don't provide bedding for it. It seems there has been miscommunication between Bella and Trip, which is unfortunate. The hotel is a good one, and the room was clean, large, and well-stocked. It would have been a great experience had we felt welcome rather than confused and frustrated, with a bitter taste in our mouths. We would still stay here again, but next time, I will be extra careful, contact the hotel, and make sure a family of four can actual stay in the room as advertised.