Guest User
October 30, 2024
I booked a package at the end of June and booked a room and high-speed rail tickets. Unfortunately, the Xin'an River flooded and the high-speed rail tickets were suspended. I immediately contacted the hotel to cancel the reservation. The hotel was very polite throughout the whole process. I successfully canceled the reservation by uploading the text message of the high-speed rail suspension. This time, I made an appointment with my friend to travel normally again. The hotel also satisfied the message asking for a quiet room, especially the butler (Xiao Chen) who connected us this time. The service was warm and considerate. Due to system reasons, the hot spring coupons in the package expired, but we haven't used them yet. After contacting Xiao Chen, there was an immediate reply, and he helped us use them again seriously and responsibly! I am satisfied with this hotel. If I have the opportunity to come to Qiandao Lake again in the future, I will book here again. Of course, I will contact this butler (Xiao Chen). She makes me feel very worry-free and comfortable. Thank you Xiao Chen!
Service: Thank you to my service butler (Xiao Chen)
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