Ailvxingde3D
December 15, 2024
It was raining heavily when we arrived, and there was no porter at the door. Then I carried my luggage to the front desk by myself. There was no one during the period (I arrived at 6-7 o'clock, not too late). There was no one at the front desk. I looked around and the girl at the front desk was chatting with others nearby~ OMG, this is Novotel, the service is too bad. After opening the room, a male waiter came out. I thought he would take us into the room, but he just walked for a while and pointed us in a direction. I continued to walk but did not find the floor starting with the word 2. I was at a loss. Fortunately, I met a floor cleaner. She guided us enthusiastically (need to walk through a small corridor) and we finally arrived at the room. The interior of the room is a bit old, the air conditioner is very noisy, and the most uncomfortable thing about the bathroom is that you need to stand on a very high step to enter the bathtub, and then I opened it for a long time without hot water, only very low temperature water~ This is a terrible experience. I never thought that the service of Novotel Hotel is so bad👎…
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