Hotel Palmeras Chula Vista

I reserved two nights at this hotel and the first night, i prepaid my booking. the first night we settled in to sleep and lo and behold i from the corner of my eye see something moving and i freaked out and i jumped up and turned on the light and there i see a bright red bug... and i had never in my life seen a bed bug in my life. my boyfriend jumps up and gets grossed out. he then tells me thats a bed bug.. i was in so much shock i couldnt believe it. so we decided to capture the damn thing and take it to the front desk. all they did is give me another room. when i checked out the day after i was given my deposit back but they didnt even offer to at least comp me for the first night's disaster or refund me for that night. I think that would of at least been the least they could do. not only that but we were told the manager would come over and speak to us, she or he never did.. when i called the office they kept saying that the manager wasnt avaialable. that to me is not okay. In that case refund me my first night at least for the incovenience. the ladies that clean the rooms are not friendly at all.

Nothing

Great customer service experience. Clean rooms. Easy access to everything. The prices were affordable. Friendly housekeeping staff. Check in and out was very fast. My family enjoyed the stay for Spring Break. We will definitely be back.

I will stay here every time I visit! The room was spacious and very clean. Parking is very convenient and the staff is very hospitable and knowledgeable of the area. I love the central location too! Thank you Vanessa for making my stay so pleasant!

Hotel room was extremely run down and dirty! The room had a bad smell that clings to your clothes. Curtains looked like they hadn’t been cleaned in years absolutely gross! Check out is 11.30 asked at reception if a late check out was possible was told you can have room for an extra 30mins but it will cost $35. Avoid unless you enjoy living in filth.