Crowwood Hotel and Alba Restaurant

Normally we stay at The Garfield or the Premier Inn while visiting family locally but there was no availability so we tried The Crow wood , it will not be repeated. Tried to book direct but receptionist said to use booking .com as it was cheaper and easier! She couldn’t work out what 2 rooms for 3 nights cost ! Corridor to rooms smelt musty. Our daughter’s room was nice but our carpet was very grubby. Nice room size and bathroom although no shelves in shower to put soap etc . Good bed linen . Receptionist did not book us in for breakfast despite being told repeatedly that we wanted breakfast and admitting she remembered us saying we wanted it, and then on Saturday morning we were told that it was unavailable because we hadn’t booked it! We were visiting my elderly mum and returned to the hotel at 21.50 on Sunday evening to find outside door locked, when the gentleman unlocked the door his greeting was “ you’re late”! In short ,this hotel has a price far exceeding its worth and they need to train their staff if they wish to succeed in the hospitality business. I strongly recommend that you book the Premier Inn or The Garfield, We visit regularly but will not be returning to this hotel.

I have left 1 as I couldn’t leave a minus. This is by far the worst hotel I have ever had the misfortune to stay in. The room had a double bed and a board that I assume was meant to be a single bed. It had a wooden beam down the centre which made it impossible to sleep on, I asked the girl at reception for a proper single bed or thick mattress to be put in the room but was told it was not possible and kept asking me if I wanted the double bed removed and 2 singles put in which clearly I didn’t. At breakfast there was no one there and I had to go through to the kitchen to find someone, there was no menu so had no idea what the options were. The toaster had an extension cable running across the top of it so I was reduced to only being able to use half of it or run the risk of fire. While eating breakfast that was shocking, there were members of staff walking around on mobile phones with hoodies and walking past with plates of samosas. I had originally booked in for 3 nights but due to the lack of customer service we decided to leave a day early. I checked out and confirmed that I wouldn’t be charged for the extra night and was told by the receptionist that I 100% would not be charged. I checked my bank and found that they did charge me for the night we didn’t stay. I spent 2 weeks trying to speak to the manager and was told they were in after 1200 then got told they were in after 1700 then they were ill only to be continually told that they do not give refunds. Absolutely disgusting behaviour that cost me £150. I would avoid this place at ALL COSTS and instead sleep in your car or in a park both of which would be better than this hotel.

Booked birthday dinner for my brothers 70th birthday there was 8 of us there. The food was great and good value for money. The staff were efficient and friendly especially Mac who served our table throughout our stay. He was fantastic nothing was a bother to him he went above and beyond and made our stay perfect. Mac provided fantastic customer service he was kind, attentive and friendly with a smile on his face which was genuine well done Mac you are an asset to your employer.

We stayed here in October, the room was nice and comfortable and warm, the bathroom was modern, I noticed a few little marks on the bed sheets but nothing major, the one thing is the house keeping does not knock before coming in, the first time it was an accident she thought a different room said no to housekeeping, and then on our last night we put a chair infront of the door because it kept rattling at night and in the morning house keeping unlocked the door and burst into the room past the chair and realised we were still in bed and didn’t say sorry or anything, just left and this was at 10:20 - 40 minutes before check out, it was very disappointing, I did feel very uneasy in the morning when house keeping were in the hallway because I wasn’t sure if they were going to come in or not… besides that everything was nice and I would recommend it just if the house keeping knock first 👍

I drove 7 hours from London to Crowwood House Hotel on the 7th Sept only to be told that they had to cancel my reservation due to an issue with my room. They palmed me off to their sister hotel called Mango Hotel which was 10 miles away. As i was leaving they asked if i could take a bag of linen to the Mango hotel. The service was unprofessional and when i arrived at Mango Hotel they gave me a room at the front of a busy road so i was unable to have the window open due to the noise of the traffic. I asked if i could be moved and Harminder said if you don't like the room, go to another hotel!!!! Really!!!!! is this how customers should be treated????

We stayed one night before a cycling trip. The receptionist was friendly and helpful. The room was a good size, comfortable and clean. We enjoyed a meal in the hotel restaurant. The food was of high quality and reasonably priced. Our server Mac was friendly and attentive. Would recommend.