Captain's Club Hotel & Spa

The weather was sunny and having been before we decided to have lunch outside overlooking the river. Unfortunately, we were very disappointed. To start it was a hot day and the white wine arrived so warm that we had to request ice be added in order to chill it. The food was mediocre at best with the fish so deep fried and brittle that you couldn’t get it on the fork. The hand cut chips were very hard and not pleasant to eat. All in all it was an expensive but disappointing meal. To top it off, having returned home from a week away we have received a parking fine. This despite using the pay meter and entering the car number plate as instructed. By the looks of it we are not the only people to have experienced this so Parker’s beware. Needless to say, a return visit is not on the cards.

I was excited at the prospect of afternoon tea at the captain's club as I had never been before. Friendly staff showed us to our table. We were offered water, which was fine. After a period of time though, I had to go and ask for a pot of tea. It came in nice sized teapot but not enough milk. When all our party arrived, it took what seemed ages to bring out the food. When it did arrive, the presentation was unimaginative and the selection was undewhelming. 3 finger sized sandwiches, coronation chicken, egg mayonnaise and cucumber, one sliver of sausage roll, and a tiny slice of bread with salmon and cream cheese and 3 little puddings . The thing I look forward to is the scones. I couldn't believe how tiny the 2 were. They were the size of a mini pork pie and they did not taste nice or fresh. The sandwiches seemed to been made a while in advance as the bread was dry. The clotted cream must have been sitting around also as it looked a bit dried out too. The staff were pleasant but not really attentive. I had to go and ask for more tea and I helped friends by topping up their prosecco. The cream tea with just tea, cost £26 and £4 for service. I didn't say anything at the time as I did not want to make a fuss. There is nothing that would have been achieved. I just wanted to write a review to warn anyone thinking of spending time and money going to captain's club like me, all excited and full of expectation, to keep your expectations low, very low. Poor, not terrible but very very disappointing and not worth the money.

Spent 2 nights here with my 91 year old mother so the 2 bedroom suite was ideal as we were able to have our own bedrooms but within a self-contained space. The little kitchenette was useful but we also had all the hotel facilities we needed - so could enjoy a cooked breakfast each morning without having to do it ourselves. Mum enjoyed watching the boats and rowers etc passing by on the river. Staff were helpful and friendly and food of a good standard - so it really hit the spot!!