Premier Inn Christchurch (East)

No air-conditioned, No housekeeping

The room was tired, the heater beeps on and off which disturbs sleep. The tap constantly drips which is distracting. Food was cheap but not that cheerful. Paid for a WIFI voucher code which never arrived and the ‘support’ offered is utterly useless. Despite sending them the receipt of purchase as requested by the ‘support’ no code and no refund. Really poor. Avoid.

We have recently returned here to visit family in Christchurch. Room was lovely and clean, bed comfy, reception staff very friendly and helpful. Great location with a few shops over the road. We have stayed here several times and will be returning in the spring.

We both went here for 2 nights over Christmas. Have been before but not for Christmas. Our check in was great. The receptionist was lovely. We asked for ground floor in the annexe as they have no lift here and was given what we requested. It's such a quiet hotel. Clean and comfy. We had booked Christmas day lunch in advance at the adjoining Beefeater. That was great also. Will come here again when in the area.

We recently stayed at a Premier Inn and were appalled by the state of the bathroom. The toilet was absolutely filthy, with visible stains and it was clear it had not been properly cleaned or sanitized. I immediately reported this to the front desk, expressing my concerns about hygiene. The receptionist, who appeared to be the only staff member on duty, offered to clean it themselves. However, they were also simultaneously attempting to put up Christmas decorations. Feeling uncomfortable with the situation, I reluctantly accepted cleaning products from the receptionist and proceeded to clean the toilet myself – a task I should not have had to undertake as a paying guest. To my further disappointment, I have not received any apology from the hotel management. Furthermore, despite contacting their customer service department almost three weeks ago, I have yet to receive any acknowledgment or response to my complaint. This experience has left me extremely disappointed with the Premier Inn group. Their disregard for guest hygiene and their failure to address my serious concerns are unacceptable.

Took the girlfriend for a weekend away to escape by the sea and was not disappointed. Lovely place to walk and explore, close to mudeford quay, Christchurch town and the new forest. No issues with our room, clean and comfy. Nice touch having extra pillows available. Being next door to a beefeater is a bonus too, great steaks and cocktails.