Guest User
December 28, 2024
The hotel environment is OK, and it is very close to the place where you can take the retro train. However, we encountered a very unpleasant thing during our check-in. We booked a room, and we also wanted a room when we checked in, but the front desk staff told us that we booked two rooms and paid in full in advance. We repeatedly told us that we had canceled one room before, but they insisted on two rooms and went through the procedures for us. We had no choice but to check in for two rooms. When we checked out the next day, we were told that one room was not paid, and we were asked to pay. I said that it was your employee who told us that two rooms were booked and went through the on-duty procedures, but their duty manager, a man with an Asian face, told me that you should pay if you stay. This means inducing consumers to consume, which is dishonest fraud. After a long time of entanglement, we insisted that they check the surveillance, and they let us go because we were in a hurry to get to the next destination. This hotel is really dishonest.
Original TextTranslation provided by Google