Hampton Inn by Hilton Kansas City Northeast

The front desk service is superb with friendly and knowledgeable staff. Guests appreciated the delicious breakfast and comfortable beds for a great night's sleep.

I am a Hilton Gold Member. I recently stayed at the Hampton Inn Kansas City Northeast from February 13th to February 16th, 2025, during a business trip. My experience at this property was disappointing, and I would like to share my concerns here. First, the bathroom faucet in my room fell off, which was an unexpected and inconvenient issue during my stay. Additionally, I had requested a late checkout. When I inquired about this at the front desk, I was told that it would not be a problem and that I simply needed to inform the front desk the next day (check out day). However, when I asked on check out day, I was suddenly told that a late checkout was not possible. Despite the standard checkout time being 12:00 noon, my request for an extension until 1:00 PM was denied without any flexibility. Furthermore, the front desk staff member I spoke with was rude and dismissive, which only added to my frustration. I expect a higher level of service and professionalism, and this experience fell far short of those expectations.

We will not rebook here The location and room was ok. There was a problem with the heater where it ran constantly. It would get really warm and then we would shut it off. Front desk staff was interested in their inventory routines more so then helping with the issue. Also, breakfast bar had cereal but no milk. When asked about the milk the attendant replied with "What?" like I was bothering her. We have plenty of choices for motels and we will not rebook here.