Chongqing North Railway Station Atour Hotel Reviews
Chongqing North Railway Station Atour Hotel
Chongqing Yubei District Taishan Avenue East Section 62 Power International A 1-11th floor, Yubei District, Chongqing, ChinaView Hotel Details
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Chongqing North Railway Station Atour Hotel Guest Reviews
4.8/5
Excellent
2221 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.8
Amenities4.7
Service4.8
Cleanliness4.8
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All reviews(2221)
Positive reviews(2184)
Reviews with photos/video(215)
Convenient location(216)
Delicious breakfast(187)
Easy to get around(182)
Friendly front desk staff(178)
Awesome amenities(131)
Quiet & comfortable(118)
Close to train station(70)
Perfect for business trips(18)
Negative reviews(37)
Jon Schubin
Elegant Queen Room
Stayed in thg 11, 2023
Solo travelers
2 review
3.7/5
Posted on 11 thg 11, 2023
A standard Atour hotel. Had a big issue as it was muggy, stuffy and the air con had been switched off. It’s advertised as a place with a place with air con; I wasn’t pleased. After negotiation they agreed to turn it on but actually this didn’t happen and my room reached 27. Three hours of nonsense, late at night, and it wasn’t so great. Disappointing
Response from Property: Dear guest, hello! Thank you very much for choosing Atour Hotel and leaving this review. We sincerely apologize for failing to satisfy you during your stay at our hotel and will take your feedback into consideration and we will make improvements. If you are not satisfied with the room, you can contact the customer service at the front desk and we will change the room for you in time. Thank you for your understanding! Thank you for your choice and understanding. We are full of uneasiness and apology for not being perfect. Thank you for your company and understanding. Tolerance, we strive to provide you with the highest quality service and hope you feel our sincerity and intention. We look forward to meeting you again next time and wish you success in your work and all the best!
Nina Thailand
Elegant Queen Room
Stayed in thg 6, 2023
Solo travelers
27 review
5.0/5
Outstanding
Posted on 10 thg 6, 2023
It is another recommended hotel. If anyone wants to travel by high speed train from Chongqing to Wulong. Because this hotel is opposite Chongqingbei Railway Station. Just cross the underground road passage with few minutes walk. You will see the hotel on your right hand. Don’t use Google map to lead your walking way, it will take you around to get to the hotel. This hotel belongs to Atour Hotel Chain Group and here is newly built. It has simple design in modern decoration style. The room is clean and quite spacious. Breakfast is quite nice with good varieties. But it’s opened a bit too late if you need to take the early morning train, you will have little time for your breakfast. Staff team is nice and helpful but it's hard to find staff who can speak English well there. But they are trying best to support your needs. The hotel name is Chongqing North Railway Atour Hotel. The price is also reasonable.
In addition to its location so close to the train station, another good thing is it’s just opposite a small park where you can easily walk for a short outdoor exercise.
Response from Property: Duoer is very happy to get your 5 points of praise, seeing your patient review, meeting you in a beautiful mountain town in this hotel full of human temperature is really a very beautiful thing. To give guests the best experience of the hotel, is Atour Hotel has been working hard to do, satisfaction is only the starting point, create surprise and moving is the goal, in Atour, advocate neighborhood service, you to Atour is like home, any need to tell the little Duoer at any time, we will serve you wholeheartedly, in Atour, there is always an unexpected warmth.
ZhangAllen
Elegant Queen Room
Stayed in thg 11, 2023
Solo travelers
43 review
5.0/5
Outstanding
Posted on 8 thg 11, 2023
Right by Chongqing North railway station.
Great service, as always, I enjoyed my stay there.
Response from Property: Thank you very much for your affirmation of the hotel and your friends, I believe that he must have been hiding in a corner now smiling and blooming~ Your recognition of Duoer is the driving force for Duoer to move forward~ Duoer will do his best to do better, work hard to serve every guest, and look forward to your next visit~
Xiaomao
Superior 2-bed Room
Stayed in thg 4, 2024
Couples
4 review
5.0/5
Outstanding
Posted on 17 thg 4, 2024
Easy access to train station and subway line.
Response from Property: 非常感謝您對酒店及小夥伴們的肯定,相信他現在一定已經躲在哪個角落笑開了花~您對朵兒的認可就是朵兒前進的動力哦~朵兒一定會盡心盡力做到更好,為服務好每一個客人努力,期待您的下次光臨~
qderich
Superior 2-bed Room
Stayed in thg 10, 2023
Solo travelers
42 review
5.0/5
Outstanding
Posted on 28 thg 10, 2023
Convenient location
Response from Property: 非常感謝您對酒店及小夥伴們的肯定,相信他現在一定已經躲在哪個角落笑開了花~您對朵兒的認可就是朵兒前進的動力哦~朵兒一定會盡心盡力做到更好,為服務好每一個客人努力,期待您的下次光臨~
Guest User
Elegant Queen Room
Stayed in thg 11, 2024
Couples
9 review
5.0/5
Outstanding
Posted on 27 thg 11, 2024
The room is very good, the air conditioning and heating effect is also very good, it is convenient to take a taxi to other places. Compared with other places, it is quieter here, and earplugs are also thoughtfully prepared. The service is also very good, and takeaway is also convenient
Original TextTranslated by Google
Response from Property: I'm really happy to see your five-point review for us. Sometimes happiness is just a feeling. As long as you feel it with your heart, it will always be around us. Because the feeling of happiness is short-lived, it is still different when you are calm. Enjoy life and share joy. Thank you for your love for us. Because of you, we are happy. I feel your support and affirmation for us. There is always unexpected warmth in Atour~
Guest User
Superior 2-bed Room
Stayed in thg 11, 2024
Family
32 review
5.0/5
Outstanding
Posted on 22 thg 11, 2024
The hotel is in a great location, very close to Chongqing North Railway Station, convenient for renting a car and parking, and convenient for going anywhere. The front desk service is very good and enthusiastic. The room was upgraded for free, and the room was cleaned very cleanly. The hotel has midnight snacks, including porridge, fried dumplings, and side dishes. The room has a refrigerator and the bed is very comfortable. First choice when visiting Chongqing.
Original TextTranslated by Google
Response from Property: I'm really happy to see your five-point review for us. Sometimes happiness is just a feeling. As long as you feel it with your heart, it will always be around us. Because the feeling of happiness is short-lived, it is still different when you are calm. Enjoy life and share joy. Thank you for your love for us. Because of you, we are happy. I feel your support and affirmation for us. There is always unexpected warmth in Atour~
Piaoxingwuying
Superior Queen Room
Stayed in thg 11, 2024
Business travelers
57 review
4.7/5
Amazing
Posted on 18 thg 11, 2024
I have stayed at Atour many times. The overall service is good. This hotel was originally for the convenience of going to the North Station. There are many hotels nearby. The hotel has a circular corridor, but the sound insulation of the room is not ideal...
Original TextTranslated by Google
Response from Property: Dear Duoyou: Hello! Xiaoduo expresses its deepest apologies for your bad stay experience. Xiaoduo is located in a bustling area, although it is noisy, but I believe that every staff of the hotel will provide more intimate and meticulous services to let you stay away from the hustle and bustle of Chongqing and enjoy the beauty of Chongqing. If you come next time, Xiaoduo will do its best to create a comfortable and quiet stay environment for you. I also hope that Xiaoduo can have this opportunity to show you our sincere attitude of correction. Chongqing is waiting for you in wind and rain! I wish you all the best and a good mood every day.
Guest User
Superior 2-bed Room
Stayed in thg 11, 2024
Other
9 review
5.0/5
Outstanding
Posted on 14 thg 11, 2024
The hotel is spacious and bright, with a light fragrance as soon as you enter the door. The room is very clean, the bathroom is separated into dry and wet areas, the environment is tidy and the mood is very comfortable. The service provided by Tiancheng Yanchen at the front desk is also very good, very good!
Original TextTranslated by Google
Response from Property: Today's mood is an upward parabola ~ because I met the warm you. Seeing your 5-point praise, Duoer's heart is extremely warm. Giving guests the best hotel experience is what we always insist on. Floating clouds are blown into snow, and the world's taste is boiled into tea. Atour is a humanistic and warm hotel. There is always unexpected warmth here. I look forward to your stay again. I wish you Chang'an well!
Guest User
Superior Queen Room
Stayed in thg 10, 2024
Business travelers
7 review
5.0/5
Outstanding
Posted on 20 thg 10, 2024
It is worthy of being the Atour brand. It makes people feel at ease in all aspects, especially Anyou Yanchen's service is very good. The laundry room can also dry clothes, which solves the embarrassment of not having clean clothes for a few days of travel. Great👍🏻
Original TextTranslated by Google
Response from Property: Seeing your five-star praise, I suddenly feel full of strength. First of all, thank you very much for your trust in choosing Atour among many hotels. It is our unshirkable responsibility to provide you with high-quality and considerate services, so that you can feel the warmth in a strange city. Atour is to provide a fourth space for travelers on the road to relax and rest. I hope that Atour will accompany you on every journey and bring unexpected touches to your life!
Guest User
Superior 2-bed Room
Stayed in thg 10, 2024
Family
12 review
5.0/5
Outstanding
Posted on 7 thg 10, 2024
Convenient for travel, good food nearby, well-equipped gym and laundry room. The front desk staff, Tiancheng and Mengyao, were very nice, upgraded the room for free, and lent me an umbrella. They also thoughtfully prepared biscuits, drinks and other snacks, which won the hearts of the children.
Original TextTranslated by Google
Response from Property: Thank you very much for your affirmation of the hotel and friends. I believe he must be hiding in a corner and smiling. Your recognition of Duoer is the driving force for Duoer to move forward. Duoer will definitely do its best to do better and work hard to serve every guest. Looking forward to your next visit.
Guest User
Superior 2-bed Room
Stayed in thg 10, 2024
Family
1 review
5.0/5
Outstanding
Posted on 4 thg 10, 2024
The hotel is clean and hygienic, very close to Chongqing North Railway Station, the front desk service is very good, gentle and thoughtful. The breakfast is also relatively rich, basically everything you want to eat is available. The room is a little small, but as a fast hotel, it is still OK, mainly the service response is very fast.
The photos were taken casually, just take a look.
Original TextTranslated by Google
Response from Property: I'm really happy to see your five-point review. Sometimes happiness is just a feeling. As long as you feel it with your heart, it will always be around us. Because the feeling of happiness is short-lived, it is still different when you are calm. Enjoy life and share joy. Thank you for your fair evaluation of us. There is always unexpected warmth in Atour~
Guest User
Elegant Queen Room
Stayed in thg 9, 2024
Family
1 review
1.0/5
Posted on 9 thg 10, 2024
I booked a normal bed room and upgraded to a wooden room. The room was very small and the room type was very bad, but there were no corresponding supporting products. There was also hair. I contacted someone to help me change the room. The door lock of the new room kept dripping. The staff explained that I didn't close it properly. I have stayed in many hotels back and forth. The first time I heard that the door kept dripping was because I didn't close it properly. The first time I stayed in a room with unqualified hygiene, I also closed it like this. Why was there no problem? I need to keep opening and closing the door for several minutes in the changed room before it drips. Can't you first check if there is really a problem with the door? The first reaction is that I didn't close it. Please, a door is not so difficult to close. The check-in experience is very poor. I originally booked a cheap bed room, and you helped me upgrade. I am very grateful. I didn't contact you for the corresponding supporting products because they were not included in my order. But you sent me a message and I reported the problem. You didn't check it yourself, but explained to me that I didn't close it properly. Please improve your after-sales service.
Original TextTranslated by Google
Response from Property: 尊敬的客人,非常感謝您對我們酒店的選擇,並且在您的入住過程中給予了寶貴的反饋。我們非常抱歉給您帶來了不好的入住體驗,對於您在房間大小、衞生、門鎖等方面的不滿,我們深表歉意。我們對於您所遇到的問題進行了認真的調查和整改,我們的工作人員已經對房間進行了全面的檢查和清潔,並且對門鎖進行了維修和調整,確保您的下一次入住不會再遇到同樣的問題。我們非常重視您的反饋,我們會進一步加強夥伴的培訓和管理,確保我們的服務質量得到提升。同時,我們也會在配套產品方面進行改進,為您提供更加舒適和便捷的入住體驗。再次感謝您的反饋,我們會一如既往地為您提供更好的服務,期待您的再次光臨。
Xiaotingzhujie
Elegant Queen Room
Stayed in thg 9, 2024
Family
15 review
5.0/5
Outstanding
Posted on 16 thg 9, 2024
Facilities: Overall relatively new,
Sanitation: Very clean
Environment: Just opposite the North Station, easy to find, very convenient to go anywhere
Service: The staff is very enthusiastic, the front desk helped me send the express, which saved me a lot of trouble, thank you very much
Original TextTranslated by Google
Response from Property: Thank you very much for your affirmation of the hotel and friends. I believe he must be hiding in a corner and smiling. Your recognition of Duoer is the driving force for Duoer to move forward. Duoer will definitely do its best to do better and work hard to serve every guest. Looking forward to your next visit.
Guest User
Elegant Queen Room
Stayed in thg 9, 2024
Business travelers
30 review
5.0/5
Outstanding
Posted on 14 thg 9, 2024
The hotel is in a good location, very close to Chongqing North Railway Station, within a ten-minute walk. The room is clean and tidy, the breakfast is rich, the noodles are delicious, and the waiters are very enthusiastic and professional.
Original TextTranslated by Google
Response from Property: Today's mood is an upward parabola ~ because I met the warm you. Seeing your 5-point praise, Duoer's heart is extremely warm. Providing guests with the best hotel experience is what we always insist on. Floating clouds are blown into snow, and the world's taste is boiled into tea. Atour is a humanistic and warm hotel. There is always unexpected warmth here. I look forward to your stay again. I wish you Chang'an well!