The Joya Hotel

The Joya Hotel Reviews

The Joya Hotel

Fairy Mountain National Forest Park (Xiannvshan Guojia Senlin Gongyuan), Wulong County, Chongqing, 404000, ChinaView Hotel Details
The Joya Hotel
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The Joya Hotel Guest Reviews

4.7/5
Outstanding
781 review
Verified reviews
Location4.8
Amenities4.6
Service4.8
Cleanliness4.8
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All reviews(781)
Positive reviews(763)
Reviews with photos/video(387)
Classy environment(182)
Loved the view(112)
Delicious breakfast(45)
Close to amusement park(28)
Tasty restaurant(27)
Friendly front desk staff(24)
Perfect for kids(16)
Luxurious(10)
Negative reviews(18)
chunyee yung
She Xiang Garden Twin Suite
Stayed in Nov 2024
Family
5 review
4.7/5
Amazing
Posted on Nov 13, 2024
Very comfortable spacious room and attentive staff. Thank you for a nice stay in a natural setting.
Response from Property: Hello! Thank you for taking the time to give the hotel five-star praise; As well as the praise and support of our staff, to see your comments, we will uphold: work hard, careful service concept. We will continue to work hard to provide a more comfortable and warm stay experience for every guest. Your praise can let more guests know about us, but also hope that you can recommend us to more friends around you, eagerly looking forward to your next stay!
Guest User
She Xiang Garden Twin Suite
Stayed in Mar 2024
Travel with friends
13 review
3.7/5
Posted on Mar 26, 2024
If you don’t go during snow period, then it is not really worth it. Nothing to do and see. Nice accommodation but too expensive during down period.
Response from Property: Hello, welcome to the Fairy Mountain Zhuoya Hotel. Our hotel is located in the Fairy Mountain Scenic Area, which is rich in vegetation and surrounded by pine forests and grasslands. The scenery of Fairy Mountain is not only quiet, but also the red color in the natural karst landform. Its beauty needs to be discovered by walking in. When you visit Shilin, you can't miss the prairie known as the "Southern Grassland". Guests can enter the prairie directly from the VIP channel of the hotel with their room cards and feel the green of the mountains up close. In addition, there are many small animals in our cute pet park, including alpacas, ponies, rabbits, etc. From time to time, you can also see various birds flying in the air. The ecological environment is excellent. At the same time, your love is the driving force for our hotel to move forward. I look forward to seeing you next time. I wish you health and happiness!
Guest User
She Xiang Garden Double Bed Suite
Stayed in Jun 2024
Couples
10 review
5.0/5
Outstanding
Posted on Jun 15, 2024
Hotel.is very nice with great outdoors, fresh air, 70F. Food is better than most hotels. 小譚, the butler was excellent. We will come back and bisit again
Response from Property: 尊敬的貴賓:您好!非常感謝您對我們酒店的喜愛與認可。拙雅酒店是一家專注於自然、健康為主題的度假型酒店,加上位於仙女山國家森林內有獨特的地理優勢,離附近景點衹有一步之遙。酒店是實木建築的土家吊腳樓式風格,讓您有耳目一新的感覺。拙雅酒店更是打造的管家式一對一服務,讓您的需求得到第一時間解決!我們堅持對待每一個客人如同家人一樣對待,我們會不斷地努力提升自己,歡迎您常回家。真誠期待您的下次光臨!
Mikaherbs
Jungle Cabana
Stayed in Nov 2023
Couples
9 review
5.0/5
Outstanding
Posted on Nov 12, 2023
The attention to detail is outstanding. Every touch point is meticulously crafted with care and consideration creating a magical and romantic setting. We were so surprised throughout our stay and regretted not staying longer. The hotel is nestled in a picturesque forest were goats and miniature horses roam freely. We stayed in a beautiful cabin with all kinds of luxuries designed to help you relax. The staff only add to the beautiful experience and although they were unable to speak English, the accommodated us gracefully, especially Butler Xiao Wu. Will definitely return and make sure to do so during summer time.
Response from Property: Dear Guest: Hello, The hotel is located in the Fairy Mountain Scenic Area, with rich vegetation and surrounded by pine forests and grasslands. The scenery of Fairy Mountain lies not only in its tranquility, but also in its redness in the natural karst terrain. Its beauty needs to be discovered before it can be better discovered; when you come to the stone forest, you can't miss the grassland known as the "Southern Grassland". Guests can enter the grassland directly from the hotel's VIP channel with their room card and experience the green scenery in the mountains and forests. In addition, there are many small animals in our lovely pet park, such as alpacas, pony, colorful pheasants, rabbits, etc. From time to time, you can see all kinds of birds flying in the air, and the ecological environment is excellent. Thank you for choosing our hotel. I will also convey your praise to our employees. Playing with snow is about to enter winter, and we look forward to your next visit.
Guest User
Garden Boutique Suite
Stayed in Nov 2024
Business travelers
4 review
5.0/5
Outstanding
Posted on Nov 24, 2024
Everything is very good, including the environment and food. I especially like walking in the woods. I will stay here again next time. The staff is very friendly and gave me a better room.
Original TextTranslated by Google
6/12
Response from Property: Hello! Thank you for taking the time to give the hotel a five-star rating. After seeing your review, we will uphold the concept of working hard and providing attentive service. We will continue to work hard to provide every guest with a more comfortable and warm stay experience. Your good review can let more guests know us, and we also hope that you can recommend us to more friends around you. We look forward to your next stay!
Guest User
She Xiang Garden Double Bed Suite
Stayed in Nov 2024
Couples
2 review
5.0/5
Outstanding
Posted on Nov 13, 2024
This time I stayed at Zhuoya Hotel in Fairy Mountain, and the experience was very good~ Fairy Mountain is surrounded by clouds and mist, like a fairyland on earth, worthy of its name! Zhuoya Hotel has a beautiful environment, and you can go directly to the grassland from the hotel. I have experienced the hotel's breakfast, Chinese food, and Western food. The service is good, the environment is good, and the taste is good! The caring service of the housekeeper Xiao Wu is particularly commendable. He also helped me upgrade to a double-story detached house with a garden in front and back for free. I look forward to going there next time!
Original TextTranslated by Google
Response from Property: Hello! Thank you very much for your love and recognition of our hotel. Zhuoya Hotel is a resort hotel focusing on nature and health. It has a unique geographical advantage in the Fairy Mountain National Forest and is only a step away from nearby attractions. The hotel is a Tujia stilt house style with solid wood construction, which gives you a refreshing feeling. Zhuoya Hotel also creates a butler-style one-to-one service, so that your needs are solved in the first time! We insist on treating every guest like family, we will continue to work hard to improve ourselves, and welcome you to come home often. Sincerely look forward to your next visit!
Guest User
She Xiang Garden Twin Suite
Stayed in Oct 2024
Family
42 review
4.0/5
Very Good
Posted on Nov 3, 2024
The room is big but the layout is not reasonable. The service awareness and service experience need to be improved. The overall feeling is that this is a hotel managed by non-hotel professionals. It is more like a high-end farmhouse than a hotel. Although they want to do their job well, hotel management is a professional job. Professional work certainly requires professional people. I hope to see your growth and progress. By the way, I want to remind you that the Fairy Mountain in the early morning of autumn is full of coolness. I really hope to deliver a hot breakfast, but unfortunately, the breakfast has been cold from the kitchen to the room. The mood of the day is also bad with the cold breakfast.
Original TextTranslated by Google
Response from Property: 尊敬的貴賓您好!非常感謝您的喜愛,也同時非常感謝您提出的意見,酒店管理層也非常重視客户所提出的意見,酒店一直秉持賓客至上的原則,賓客的滿意度是酒店所有員工的笑臉。拙雅酒店所有員工真誠的歡迎您下次的到來,切身感受我們的改變,祝您生活愉快!
Guest User
Garden Boutique Suite
Stayed in Oct 2024
Couples
7 review
5.0/5
Outstanding
Posted on Oct 13, 2024
The housekeeper Wu Yulu is considerate and adds a lot of points to the hotel. The meticulous service details are very touching. Far away from the hustle and bustle, the Fairy Mountain is full of fairyland after the rain. Each set of villa rooms is elegant and full of details. The design, looking at the simple but ubiquitous craftsmanship, thick and texture, makes the whole person calm down here, and looks forward to coming back several times to experience the beauty of different seasons.
Original TextTranslated by Google
Response from Property: Hello! Thank you for taking your precious time to give the hotel a five-star rating and for your praise and support for our staff. After seeing your comments, we will uphold the concept of doing things with heart and serving attentively. We will continue to work hard to provide every guest with a more comfortable and warm stay experience. Your positive comments can help more guests get to know us. We also hope that you can recommend us to more friends around you. We look forward to your next stay!
Dagehuochehuijia
Garden Boutique Suite
Stayed in Oct 2024
Family
16 review
5.0/5
Outstanding
Posted on Oct 12, 2024
The butler Xiao Zhang's service is warm and thoughtful, and he can solve all the problems he raises attentively. The hotel is in a strategic location, and the overall environment is warm and quiet. I will choose it again next time.
Original TextTranslated by Google
Response from Property: Hello! Thank you very much for your love and recognition of our hotel. Zhuoya Hotel is a resort hotel focusing on nature and health. In addition, it has a unique geographical advantage in the Fairy Mountain National Forest, only one step away from nearby attractions. The hotel is built in the Tujia Diaojiao style of solid wood, giving you a refreshing feeling. Zhuoya Hotel has created a butler-style one-to-one service to solve your needs as soon as possible! We insist on treating every guest like family, we will continue to work hard to improve ourselves, and welcome you to come home often. Sincerely looking forward to your next visit!
Guest User
She Xiang Garden Double Bed Suite
Stayed in Oct 2024
Couples
2 review
5.0/5
Outstanding
Posted on Oct 8, 2024
It is indeed a little Switzerland, with a first-class environment. The altitude is about 1900. Those who are prone to high altitude sickness will feel a little chest tightness. The hotel services and facilities are OK, but you must check the weather forecast. The temperature here is much lower than that of Chongqing city. The butler Xiaoling's service is very good. Will come again.
Original TextTranslated by Google
Response from Property: Hello! Thank you very much for your love and recognition of our hotel. Zhuoya Hotel is a resort hotel focusing on nature and health. In addition, it has a unique geographical advantage in the Fairy Mountain National Forest, only one step away from nearby attractions. The hotel is built in the Tujia Diaojiao style of solid wood, giving you a refreshing feeling. Zhuoya Hotel has created a butler-style one-to-one service to solve your needs as soon as possible! We insist on treating every guest like family, we will continue to work hard to improve ourselves, and welcome you to come home often. Sincerely looking forward to your next visit!
Wangjinglidage
Prime Garden Suite
Stayed in Oct 2024
Family
5 review
5.0/5
Outstanding
Posted on Oct 5, 2024
This hotel is highly recommended! Environment: Located in Fairy Mountain Forest Park, you can enjoy the amazing scenery when you open the curtains when you wake up. It is a good choice for family travel and health travel with a slow pace! You can directly enter the prairie through the VIP channel when staying at the hotel, and you will be picked up and dropped off by car! Service: The service is really good. Because there are old and young people, the housekeeper took the initiative to upgrade the room type and arrange the rooms together! The one-to-one housekeeper is responsive! I especially want to praise the housekeeper @小蒋, who is super considerate and always thinks of you first!
Original TextTranslated by Google
Response from Property: Dear distinguished guest: Hello! Thank you very much for your love and recognition of our hotel. Zhuoya Hotel is a resort hotel focusing on nature and health. It has a unique geographical advantage in the Fairy Mountain National Forest and is only a step away from nearby attractions. The hotel is a Tujia stilt house style with solid wood construction, which gives you a refreshing feeling. Zhuoya Hotel also creates a butler-style one-to-one service, so that your needs are solved in the first time! We insist on treating every guest like family, we will continue to work hard to improve ourselves, and welcome you to come home often. Sincerely look forward to your next visit!
Anonymous User
She Xiang Garden Twin Suite
Stayed in Oct 2024
Travel with friends
2 review
3.7/5
Posted on Oct 7, 2024
The room is large, the environment is beautiful, and the service is first-class, but the room facilities are worrisome. The floor drain in the bathing area is blocked, and water starts to flow after washing for a while. When the toilet is flushed, the sewage in the floor drain next to it flows out. But the service is still very good, always on call, trying to solve problems for the guests, and also giving a lot of fruits and gifts. The environment of Fairy Mountain is beautiful, and it is still worth visiting the hotel.
Original TextTranslated by Google
Response from Property: Hello, distinguished guests! Thank you very much for your love, and thank you very much for your opinions. The hotel management also attaches great importance to the opinions raised by customers. The hotel has always adhered to the principle of guest first, and guest satisfaction is the smile of all hotel employees. All staff of Zhuoya Hotel sincerely welcome your next visit, feel our changes firsthand, and wish you a happy life.
tǎ xīnxīng
Perfection Garden Suite
Stayed in Oct 2024
Couples
22 review
3.0/5
Posted on Oct 7, 2024
The hotel's advantages are cooling off in the summer and watching snow in the winter. The facilities are old but sufficient. Some of the supporting facilities have not been updated, which may be related to the operating costs. The catering production level is very poor. The service staff is proactive and enthusiastic. The welcome fruit is fresh and generous.
Original TextTranslated by Google
6/8
Response from Property: Dear distinguished guest, hello! Thank you very much for your love and your suggestions. The hotel management also attaches great importance to the opinions of customers. The hotel has always adhered to the principle of guests first. The satisfaction of guests is the smiling face of all hotel employees. All employees of Zhuoya Hotel sincerely welcome you to come next time, feel our changes personally, and wish you a happy life!
Lagugu
Garden Boutique Suite
Stayed in Sep 2024
Family
3 review
5.0/5
Outstanding
Posted on Sep 30, 2024
We booked two rooms for a family trip. Although the weather in Fairy Mountain was not good for the past two days, we are really glad to live here. We will not get tired of staying in the hotel for two days. The hotel itself is the most beautiful scenery, and the hotel service is also very comfortable! Especially the housekeeper Wenlang's service is very good, attentive, thoughtful, professional, and very responsive! Other staff, including the room aunt, the restaurant lady, and the shuttle bus driver, are all very enthusiastic. Next time I come to Chongqing and Fairy Mountain, I will definitely choose Zhuoya again.
Original TextTranslated by Google
Response from Property: 尊敬的貴賓:您好!非常感謝您對我們酒店的喜愛與認可。拙雅酒店是一家專注於自然、健康為主題的度假型酒店,加上位於仙女山國家森林內有獨特的地理優勢,離附近景點衹有一步之遙。酒店是實木建築的土家吊腳樓式風格,讓您有耳目一新的感覺。拙雅酒店更是打造的管家式一對一服務,讓您的需求得到第一時間解決!我們堅持對待每一個客人如同家人一樣對待,我們會不斷地努力提升自己,歡迎您常回家。真誠期待您的下次光臨!
Sally-0404
She Xiang Garden Twin Suite
Stayed in Sep 2024
Family
9 review
5.0/5
Outstanding
Posted on Sep 30, 2024
Zhuoya Hotel has a beautiful accommodation environment, clean and tidy rooms, warm and thoughtful service, fruits, and health tea. Especially the housekeeper Yang Zhi, who is meticulous about customers. Thank you very much, Teacher Yang, for making us feel at home! Looking forward to the next stay!
Original TextTranslated by Google
Response from Property: Dear distinguished guest: Hello! Thank you very much for your love and recognition of our hotel. Zhuoya Hotel is a resort hotel focusing on nature and health. It has a unique geographical advantage in the Fairy Mountain National Forest and is only a step away from nearby attractions. The hotel is a Tujia stilt house style with solid wood construction, which gives you a refreshing feeling. Zhuoya Hotel also creates a butler-style one-to-one service, so that your needs are solved in the first time! We insist on treating every guest like family, we will continue to work hard to improve ourselves, and welcome you to come home often. Sincerely look forward to your next visit!